Leading the way
With this in mind, ZigZag became the first returns management solution provider to add ‘Take Back’ functionality to its portal. Retailers can now offer recycling and resale options for returns, directly addressing the huge landfill issue in fashion. ZigZag’s special solution allows for:
- Goods to be returned in-store. Customers can have their returns or unwanted clothes processed at the retailer’s brick and mortar store. Their information can be recorded directly onto the ZigZag portal by your staff, and with the customer already in your store there’s a greater chance of up-sell.
- Goods to be returned directly to the warehouse. Using the ZigZag portal at home, customers can provide the information on the goods being returned and select the carrier most convenient for them from the retailer’s approved list. The item can then be graded by the receiving warehouse and redirected accordingly.
More on the horizon
The solution helps identify when and where the items are coming back, and can redirect it to the most appropriate place according to their condition. By digitising the process, retailers will have the opportunity in the future to reward the most active donors and recyclers.
Driving sustainability in the retail industry is at the heart of our business. With our paperless solution already making a huge environmental impact and our ‘Take Back’ scheme functionality going live imminently, stay tuned for our next tech feature aimed at making retail more eco-friendly.