ParcelPoint is a new way for Australians to receive and return parcels. ParcelPoint decided to shake things up and create a better parcel service, driven by a simple mission – ‘making online shopping easy’. ParcelPoint is Australia’s largest network of extended-hours locations where online shoppers can collect and return their purchases when it suits them. The business was built by entrepreneurs who took a fresh approach to online retail logistics, anchored in technology innovation and a relentless focus on customer experience.
ParcelPoint has 1,500 collection locations with locations that are open after hours and 7 days a week capabilities, to cover all customer needs and requirements. ParcelPoints returns service offers a flexible platform for retailers with simple returns management that requires no need for integration and offer customers a choice of ParcelPoint drop-off, Australia Post and courier home pick-up, covering any and all logistical desires.