BODEN

Seamless Integration

ZigZag’s implementation process includes everyone from our business. We want to get retailers set-up as quickly and smoothly as possible. That means our Implementations Team will be in constant contact with all the relevant branches of both your business and ours.

Hands-on Account Management

Customer service doesn’t just relate to shoppers getting a great level of service. You, as a retailer, need to be able to reach and talk to your partners. Customer service is something we take seriously at ZigZag. Retailers are assigned their own Account Manager and have easy access to our Implementations and Technology teams for advice and portal fixes or updates.

Return Enquiries Have Dropped

ZigZag prides itself on utilising carrier services and partners that allow for complete returns visibility. Customers can use the portal and get updates to SMS or email on their returns journey back to the retailer and, more importantly, the status of their refund. This reduces customer frustration, keeps them happy, and keeps them shopping.

Cost-saving Carrier Rates

Boden were fortunate to already have strong carrier relationships with competitive rates due to its pedigree and volume, but ZigZag was still able to grow its network and substantially reduce the overall cost of its returns. And as we are carrier agnostic, Boden could keep any rate or relationship it wants.

In just the first year, Boden has been able to save north of half a million pounds simply by switching from the rates offered by their previous returns provider to ZigZag’s more attractive fees.

Extensive Carrier Network Access

ZigZag has 3,000+ carrier lanes from over 170 countries. As the returns provider for some of the biggest retailers in the world, retailers such as Boden, we have the volume to command carriage rates many retailers don’t have access to. Especially retailers just starting their journey into e-commerce.