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Drapers Awards
Tech Innovator
of the Year
of the Year
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Copyright © 2023 ZigZag Global. All Rights Reserved.
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About us
We live for smarter returns
ZigZag delivers the best technology and service to transform the returns experience globally. Our mission is to reduce the cost, waste and friction associated with returns, boost customer loyalty and make retailers more profitable and sustainable.
The net result?
Loyal shoppers, more profitable retailers and a more sustainable industry. We live for smarter returns. For retailers, customers, and the planet. ZigZag.
Smarter returns.
We are Returns
We have a strong commitment to ensuring a great customer experience, while simultaneously improving profitability for our clients, accelerating turnaround times, promoting sustainability, and maintaining a truly global presence. These principles not only guide our actions but also inspire innovation, excellence, and trust in every aspect of our service.
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Happy Customers
Increase Profits
Faster Returnarounds
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Return Sustainably
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Truly Global
Meet our Founder
Al Gerrie
We’ve already done that
For the last 10 years, since we introduced our award-winning digital returns solution, we’ve revolutionised returns. What we’re interested in is evolution, adaptation, and innovation.
The ZigZag team has clocked up over a thousand years in the industry. Not only that, we’ve actually worked in retail and logistics, so we truly understand the challenges e-commerce retailers face. We partner with retail brands that want to keep up with the ever-changing landscape and want to deliver a positive outcome for all stakeholders – including the planet.
We are
Returns
ZigZag is a dynamic and innovative player in the eCommerce industry, known for its remarkable contributions and accolades. With a proven track record of success, ZigZag has received prestigious awards, including the recent triumphs at the Euro eCommerce Awards, where we clinched the European Payment Solutions Technology Award and the European eCommerce Software of the Year Award.
Our commitment to pushing the boundaries of returns solutions and software continues to set us apart, making ZigZag a trusted partner for businesses seeking excellence in the ever-evolving e-commerce landscape.
A Global Blue
Company
ZigZag, now proudly owned by Global Blue, was founded in 2015 by industry visionary Al Gerrie. It is a leading SaaS platform that revolutionises the e-commerce returns experience for consumers and retailers worldwide. With a mission to optimise e-commerce growth, ZigZag's innovative technology simplifies returns, reduces costs, and offers a wide range of shipping options. Partnered with Global Blue, we are committed to shaping the future of retail with omnichannel solutions and exceptional customer experiences. Shift4 has committed to acquiring Global Blue by Q3 of 2025.
Our Founder
Al Gerrie
CEO & Founder
Al is a visionary leader who has a deep understanding of the industry, technology, and customer needs.
His strategic thinking, innovative spirit, and decision-making skills have been crucial to the success of ZigZag's growth.
Al leads by example, demonstrating that success comes from hard work and perseverance, and he's always inspired everyone with his strong sense of integrity and is committed to ethical business practices.
Our History
of Awards
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UK Ecommerce Awards x2
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RetailTech 50
eCommerce Expo Awards
Drapers Awards
Tech Innovator of the Year
RTIH Innovation Awards
Customer Experience Excellence
eCommerce Expo Awards
eCommerce Support Business (100+ Employees)
European eCommerce Awards
Software of the Year
Payment Solutions Technology
Payment Solutions Technology
UK eCommerce Awards
Software or Extension of the Year
Payment Solutions Technology
Payment Solutions Technology
Deliver
Customer Experience Award
eCommerce Expo Awards
Best Product
CILT Awards
Supply Chain Innovation
eCommerce Expo Awards
Best Product
eCommerce Expo Awards
Best Ecommerce Technology Innovation
Drapers Awards
Tech Innovator of the Year
RTIH Innovation Awards
Customer Experience Excellence
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eCommerce Expo Awards
eCommerce Support Business (100+ Employees)
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Other Recognitions
Is the returns portal retailer branded?
We offer a branded returns portal providing a seamless extension from your website on any device type. Customer facing emails and SMS notifications can also be branded.
Do you offer labelless solutions, like a QR code?
Yes, however it depends on the carrier and the country. We have great paperless coverage across the UK and most of Europe, however in France, for example, we do not have labelless options, but we are working with one of our partners to release a solution in 2022. Around 70% of shoppers using our portal opt for a paperless returns option.
How can you support our CSR and sustainability strategy?
Our platform and service offer a number of sustainability benefits and initiatives. We can set you up with paperless returns, promote certain carrier services over others, consolidate returns in-country, and resale in local marketplaces. We also offer a take-back solution, as well as repair and recycling schemes.
Book a Demo
Smarter Returns with ZigZag
1.
Book a chat with our expert Jason
2.
See for yourself the power of our portal
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Partnering together to create tailored solution
Speak to us
about the market leading returns portal
Speak to us
to find out more
1. Book a free consultation with us
Book a live demo of the market leading returns portal.A member of or team will be in touch.
2. We jump on a call together
We give you a live look at our returns platform and chat through your business to see if we are a good fit.
3. We get the ball rolling
If we are a good fit for you, we will schedule an integration plan for your tailored solution.
Start your returns journey now
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ZigZag c/o Global Blue
7th Floor,
52 Grosvenor Gardens, London,
SW1W 0AU
United Kingdom
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