Live Exchanges

The sale doesn’t end with a return!

Retailers can
save the sale

Retailer can save upwards of 25% of sales by introducing exchange as an option for customers.

Customers want easy exchanges

83% of consumers, and 88% of 18–25-year-olds, want retailers to offer easy online exchanges

Retailers can
save the sale

Retailer can save upwards of 24% of sales by introducing exchange as an option for customers.

Customers want
easy exchanges

83% of consumers, and 88% of 18–25-year-olds, want retailers to offer easy online exchanges

Available on Shopify (As well as all Ecommerce Platforms!)

You can choose how to trigger and process refunds directly through your Shopify, Magento or Big Commerce account with very little set.

Sizing issue is the biggest returns reason

77% of the revenue lost during the returns process is due to sizing issues, a problem easily solved by exchanges

Sizing issue is the biggest returns reason

77% of the revenue lost during the returns process is due to sizing issues, a problem easily solved by exchanges

UK Retailers lose £7bn in Revenue annually.

(as well as all Ecommerce Platforms!)

You can choose how to trigger and process refunds directly through your Shopify, Magento or Big Commerce account with very little set.

Seamless integration

in the returns journey

Our Solution

Live Exchanges

Return and
Exchange Options

After selecting which items to return and the reason for doing so, customers are presented with either the option to get a refund or explore the exchange options. ZigZag’s Live Exchanges feature enables customers to request a new item in exchange for the return of the original.

Dynamic Product Display

Retailers can set which products from its live catalogue of inventory are displayed based on why the product is being returned. Based on the live stock data provided by the retailer, different sizes, colours or designs will show as available alternative products to be selected for exchange.

Orders with
Automated Feedback

A confirmation screen is then shown, clearly detailing the original item and the newly selected exchange item​. The exchanged product information is fed back to the retailer advising them to create a new outbound order.

Branded
Experience

The entire process is branded with the retailer's logo and colour palette to provide a seamless experience for the customer.

Effortless
Integration

From the retailers perspective, it’s very simple to set up and we will be with you every step of the way.

ZigZag supports various integration methods for data transfer with the retailer's existing systems, including flat files, APIs, and webhooks. Additionally, major platforms like PeopleVox are available for quick and efficient implementation. Exchanges can be sent out on the first scan for VIP customers or after the warehouse has received them for other customers.

Are you a

Shopify Retailer

Automate and simplify your returns, exchanges, refunds and labels to retain customers and revenue

ROI Calculator

Calculate Your Savings with Live Exchanges

5 reasons you should offer

Live Exchanges

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Save
the Sale

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Holistic Returns Experience

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Tackle Returns
Biggest Issue

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Reduce
Returns

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Drive
Cross-Sales

Game Changing

Time to check it out

Speak to one of our returns innovation experts today to explore how the Live Exchanges returns option can improve customer satisfaction and drive footfall to your stores.

FAQ's

What is the uptake on Live Exchanges from customers?

It really depends on the retailer. It can vary from how loyal your customers generally are to the accuracy of your sizing guides on your website. Our ZigZag retailers have reported saving 24% of their sales after introducing exchange as an option for customers.

What business rules can define the exchange flow?

The number of options available allows the item catalogue to be tailored. The configurations include factors such as product category and pricing.

Will Live Exchanges be available for Shopify based stores?

Yes! Our latest enhancements will make it even easier for Shopify users to go-live with our Live Exchanges innovation. After consulting with our team of experts and a quick set up process through your Shopify account, your customers will have access to the very latest innovations accelerating the world of returns. Get in touch with your Account Manager to find out more.

Can ZagZag’s system integrate with our system for up-to-date stock levels, to show customers if there are other sizes for exchange?

The Live Exchanges feature offers your customers alternative sizes to exchange one item for another using live stock levels. It requires some custom development so ZigZag would recommend exchanges as phase 2 of your implementation.

What is the impact on the logistic of delivering the exchange items?

Defining the warehouse of available stock to match the original order is an efficient way to reduce logistical risks and challenges when offering live exchanges. During the implementation process, experts from ZigZag will assist in building the best flow according to business operations in place.

What control for quality check of the returned items can secure the live exchanges?

Sending the new item or any related communication regarding the process is entirely under the retailer's control. Various event triggers are available to support the exchange, providing visibility and comfort through automation for improved efficiency.