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New Look and ZigZag introduce convenient drop-off kiosks at selected UK shops that offer.
“ZigZag hasallowed us to push the boundaries at developing our customer experience.”
Alex
=100%
visibility across eCommerce
+200%
returns savings doubled
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A label-in-the-box solution to put ECCO is in a “different world” with ZigZag
“We have a clear objective to use the return reasons data to help try to tackle this challenge.”
Lauren
+50%
are now paperless returns
22
International
markets
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Customers have more choice and flexibility when returning through ZigZag’s sleek online portal.
“We felt our previous returns method was wasting time and resources for our staff and customers.”
Will
146%
Customers spend 146% of Store Credit
57%
of consumers accept a refund to store credit
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SportsShoes switched from ReBOUND to reduce costs of returns & negativity on the customers team.
“The reporting is very helpful to us; it enables us to notice any anomalies with faulty items and sizing.”
Kate
24 Hrs
max wait for emails to be responded to
Instant
refund or replacements sent after drop-offs
New Look and ZigZag introduce convenient drop-off kiosks at selected UK shops.
“ZigZag has allowed us to push the boundaries at developing our customer experience.”
Rachel Troke
Senior Product Manager
≈100%
return reason visibility
+200%
in-store returns doubled
From a label-in-the-box to a customer-friendly digital portal, ECCO is in a “different world” with ZigZag.
“The reporting has helped Customer Care and Logistics move from being reactive and at the receiving end of issues, to being proactive.”
Dan Grunwerg
Ecommerce Director
+50%
are now paperless returns
22
International
markets
Customers have more choice and flexibility when returning through ZigZag’s sleek online portal.
"With ZigZag in the UK we now have 3 carriers and a range of return options from home collection to lockers, providing a much more convenient experience for our shoppers.”
Sophie Swift
Head of Delivery
Reduce
need for customer service contact
57%
of consumers surveyed are willing to accept store credit
SportsShoes switched from ReBOUND to reduce the costs of returns
“ZigZag has allowed us to provide customer friendly return processing times within in our warehouse.”
Sportsshoes.com
Logistics Manager
Quicker
refund and exchange times
Instant
refund or replacements sent after drop-offs
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Loyal shoppers, bigger profits, and more
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We live for smarter returns management: for retailers,
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ZigZag. Smarter returns.
“ZigZag is so flexible. As a retailer, when you work with ZigZag you know you are getting a really supportive partner that will help you get to the goals you want to get to.”
Rachel Troke
Senior Product Manager
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“ZigZag is so flexible. As a retailer, when you work with ZigZag you know you are getting a really supportive partner that will help you get to the goals you want to get to.”
Stuart Hill
Chief Operating Officer
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“ZigZag has allowed us to provide customer friendly return processing times within in our warehouse.”
Sportsshoes.com
Logistics Manager
“The reporting has helped Customer Care and Logistics move from being reactive and at the receiving end of issues, to being proactive.”
Dan Grunwerg
Ecommerce Director
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