The 8 Best ClickPost Alternatives For Returns Management In 2025

If you’re a retailer looking for ClickPost alternatives to optimise your returns process, save on returns, and offer multiple returns options (e.g., refund to store credit), this guide is for you.

The returns management platform offers a good range of carrier selection and single-view order management.

Despite that, our team found some merchants who were not satisfied with the platform’s analytics and reporting capabilities, as well as its customisation options.

We researched more than 30 returns management solutions, went through verified merchant reviews on G2 and Capterra, and talked to e-commerce managers to create a list of the eight best ClickPost alternatives in 2025.

In this guide, we will cover each platform’s features, pricing, pros/cons, and use cases to help you make a better decision.

Before we start, let’s go over why e-commerce leaders might consider switching from ClickPost. ⤵️

Why Are Retailers Looking To Switch From ClickPost?

#1: Platform can be limited

It is vital for retailers to have up-to-date information to inform supply chains and manage stock, particularly during busy periods.

ClickPost has been accused of not showcasing real-time data, meaning it was hard to track the process of returns through their journey and accurately understand what was going on.

Additionally, it needs to role out new developments quickly to keep pace with other fast-adapting competitors in the market.

#2: Analytics & Reporting Not Up To Standard

An enterprise client of ClickPost has mentioned in Capterra that the analytics and reporting functionality of the platform can be better.

According to the user, the reports can be incorrect at times and the report formats are not uniform as they keep changing.

‘’Analytics needs fixing. Report formats are not uniform and keep changing. Also, at times the reports are incorrect too. Returns Management doesn't have the option to arrange QC pickups for incorrect products delivered.’’ - Capterra Review.

#3: Limited Customisation

A verified small business owner on G2 notes that the platform could offer more customisation options.

Similar to the previous review, the user claims the UX could be improved.

‘’More client customisations would be great.’’ - G2 Review.

The solution could also be a little bit more flexible.

#4: Looking To Add More Returns Options

ClickPost does not currently offer as many return options as other alternatives on the market.

Some of the recent trends that have emerged include ‘’paid returns’’, ‘’return to store’’, and ‘’return to gift cards’’.

Paid returns and ‘’return to store’’ help merchants reduce the costs of returns and minimise wardrobing and staging.

💡 Our research also found that 48% of shoppers are happy to pay for returns to support smaller businesses.

How To Choose The Right Alternative To ClickPost?

We evaluated the following criteria when we were looking for the best ClickPost competitors on the market. 👇

Pricing model

The software should provide a comprehensive range of returns features without breaking the bank (i.e., SME-friendly).

That includes how much it would cost your brand per return, and how much money you can save from partnering with carriers.

Carriers

Platforms with a plentiful of carrier options would help you reduce return expenses by their access to discounted rates.

That allows merchants to offer customers multiple shipping options and optimise logistics operations.

Shipment tracking capabilities

We evaluated if the parcel management platforms give you real-time updates on where the packages are.

It was also important that they offered a portal for shoppers to keep track of their shipments.

Returns options for end users

We looked for returns platforms that offered a good range of return options to satisfy different shopper needs.

Payment options for end users

We evaluated what payment options there are for your shoppers if they want to get a refund or pay for a return.

Different modes of payment include PayPal, Stripe, bank transfers, and credit cards.

Customer support

If there are issues with returns (e.g., ‘’where is my order’’ calls), there should be a support team to resolve customers’ complaints quickly.

Merchant reviews

We evaluated both the platforms’ pros and cons by looking at their verified customer reviews.

It’s important for us to provide an unbiased overview of each platform and for that, we looked at independent reviews on G2 and Capterra.

Let’s now go over the e-commerce returns solutions that best meet this criteria:

#1: ZigZag

ZigZag is the best ClickPost alternative for retailers looking to streamline and optimise their returns process across 170+ countries and offer consumers different return options.

‍Note: Even though ZigZag Global is our returns software, we aim to provide an unbiased perspective on why our returns platform is the best ClickPost alternative on the market.

Did you know that 53% of shoppers avoid purchases due to unfavourable returns policies?

This is why more and more merchants are looking for ways to automate their returns process and offer multiple return options.

Let’s go over the features 👇 that merchants like SportsDirect, Ted Baker, Boden, Puma and Swarovski love about ZigZag Global.

Customisable Returns Portal That Is Personalised To Shoppers

ZigZag’s returns portal enables merchants to change returns rules alongside white-labelling the portal to reflect your brand’s image.

Retailers can adapt returns solutions (such as a gift card, exchange, or cash refund) depending on the shopper's reason for returning.

Possible reasons could be that the product was faulty, did not fit, or was unsuitable.

Get a feel of how ZigZag’s platform works in our guided demo: 👇

Single Click Shopify Integration

Our returns management software can also be set up on Shopify with a single click.

Here’s why merchants love our Shopify integration:

• One-click installation: Install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
• Save the sale with exchanges: Your brand can offer exchanges or refunds to gift cards instead of a full refund.
• Cut the costs of your returns: Save you up to 57% in your return costs due to our consolidation and efficient routing of returns.

💡 ZigZag’s research found that 57% of shoppers thinking of returning items would accept a gift card as a refund.

This return option allows you to ‘’save the sale’’ by keeping money in your business while benefiting shoppers with a quick gift card option they can use on your store.

International Returns To Over 170 Origin Countries

One of the main reasons why ZigZag is the ideal alternative to ClickPost for international returns is that our platform facilitates seamless international returns in 170+ countries by connecting you with 1,500+ global carriers.

➡️ Our returns portal accepts multiple currencies and provides different language settings for international shoppers.

Wide Range of Returns Options

The goal of our global returns platform is not only to manage your returns, but to help you save time, money, and to improve the loyalty of your customers.

This is why our returns solution offers the following returns options for consumers:

In-Store Returns

You can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give shoppers more ways to get a refund.

Store Credit To Save the Sale

Our research found that more than half (57%) of shoppers are happy to accept store credit instead of a refund.

To help you keep the sale, we added return-to-store credit as a return option to our retailers’ portal to keep money in the business and enable shoppers to get quicker refunds.

Paid Returns

As 48% of consumers are happy paying for returns and with a 32% rise in paid returns since last year, behaviour towards paid returns is changing.

Retailers can take the plunge and add paid returns to their returns policies.

Here are a few reasons why some of our clients have been offering paid returns:

• Returned costs are covered so your organisation is not on the losing end.
• Shoppers can’t exploit the free returns policy to engage in wardrobing.
• Consumers are likely to make better buying decisions.

Advanced Reporting Software

Our returns solution offers advanced reporting that tracks everything for our merchants to view and manage from one portal, such as:

• Comparing the popularity of refund solutions.
• Evaluating the top reasons why consumers return products.
• Reviewing revenue generated from paid returns.
• Detecting suspicious returns behaviour.

Case Study: How SportsShoes Revolutionised Its Post-Purchase Experience With ZigZag

SportsShoes partnered with ZigZag to deal with their problems of slow refund times and costly returns solutions.

With over 1,500 carrier services across over 170 countries, partnering with ZigZag to manage the returns experience allowed SportsShoes to tap into a vast logistics network.

The brand is now capable of bringing returns back in a time-efficient and cost-effective manner.

The online retailer transformed its returns experience and has:

• Set up a returns portal that can be completed by customers in under 60 seconds.
• The ability to track orders and identify mistakes quickly, helps the brand to process refunds fast and send out replacement items just as quickly.
• Introduced reliable and trackable carriers to their network to appeal to more consumers.

To learn more about smarter returns with ZigZag, book a demo to see the portal in action and discuss tailoring a solution for your business.

Book a demo with ZigZag

ZigZag Pros & Cons

✅ 1,500+ carriers to manage domestic and international returns.

✅ Advanced reporting and returns analytics to uncover why shoppers return products.

✅ Wide range of returning options for shoppers, such as paid returns, return to store, and return to gift card.

✅ Shopify integration that helps you get started with a single click.

✅ Customisable returns portal.

❌ Shipping back from the EU might take some time, according to a G2 review.

❌ Some users note that some of the carriers can be slower than others.

#2: Aftership

Aftership is an all-in-one post-purchase experience platform for merchants that offers proactive shipment tracking and returns automation.

The platform is a viable alternative to ClickPost for merchants looking for a complete post-purchase solution.

Features

• Keep revenue in the business with product exchanges, fraud prevention (e.g., staging), and partial refunds.
• Returns automation capabilities that enable merchants to optimise return costs and retain more revenue from consumers.
• Reduce ‘’WISMO’’ tickets with proactive shipment tracking and optimised delivery performance.

Pricing

Aftership has four monthly plans that are based on how many shipments per year your brand is expecting.

The Essentials plan starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.

To gain access to the tool’s advanced features, you’d have to be on the Pro plan ($49/month) or the Premium plan which costs $199/month.

Pros and Cons

✅ Features outside of returns for post-purchase customer retention, such as AI-powered recommendations.

✅ SME-friendly pricing that starts from as little as £7/month.

✅ Good range of carriers.

❌ The analytics and data insights are not as useful and powerful on lower tiers.

❌ The Aftership branding is removed only in their Premium and Enterprise plans which start from £152/month. You can view other alternatives to Aftership here.

#3: Narvar

Narvar is a post-purchase experience platform that helps merchants streamline their returns by setting out clear delivery expectations and easy returns tracking.

The software is a good alternative to ClickPost for retailers looking to offer their shoppers different delivery methods and the speed of returns.

Features

• Empower shoppers to return the product at their convenience, as they can return with a home pick-up, store drop-off, and 200,000+ other drop-off locations.
• Keep shoppers up-to-date with proactive multi-channel order messaging across email and mobile.
• Retain up to 40% of your revenue by offering exchanges, instant credit, and return to gift cards, instead of monetary refunds.

Pricing

Narvar has not disclosed their pricing publicly, so you’d have to contact them to get a quote.

Pros and Cons

✅ Advanced return rules to accept returns from any channel.

✅ Reduce fraudulent returns with Narvar’s Network data.

✅ Customisable returns portal.

❌ The platform partners with ‘’only’’ 300 carriers, unlike alternatives to Narvar.

❌ According to users, it takes 60-90 days to fully implement and integrate the Narvar software. To view other options rather than Narvar take a look at our review!

#4: Sendcloud

Sendcloud is a returns management solution that lets you automate label creation, tracking emails and your e-commerce returns.

As one of the more popular options on the list, Sendcloud has gained recognition with its ‘’Free Forever’’ plan that appeals to smaller brands.

Features

• Centralise your orders and print labels in a single click to ship orders to your customers faster.
• Real-time branded tracking of each shipment that showcases the status of each item.
• Proactive notifications of the status of the return via SMS lets you keep your shoppers happy and spend less time answering WISMO emails.

Pricing

Sendcloud offers a free version of its tool that lets you get access to up to 2 shop integrations, 50 shipments per month and API access to the platform.

To access the platform’s better shipping discount rates and get access to more shipments per month, you’d need to be on their Lite plan that starts from £21/month.

The tool’s Growth (£63/month) and Premium (£125/month) plans offer more shipments per month and cheaper price/label rates if you exceed your monthly limit of returns.

Pros and Cons

✅ API access to the platform in all plans.

✅ Good shipping rate discounts on more expensive plans.

✅ Generous freemium plan, which is rare in the returns software industry.

❌ Analytics dashboard is only available in the Premium plan, which costs £125/month.

❌ There are less carrier options than other alternatives on the market.

#5: Loop Returns

Loop Returns is a 3PL returns management solution that helps you create a customised returns portal that offers a range of returns options.

The platform is a viable alternative to ClickPost with its comprehensive range of features and easy-to-use interface for shoppers.

Features

• Returns portal that can be customised: Offer an easy-to-use for end-users returns portal where your customers can return their products or exchange them.
• Efficient tracking to keep consumers up to date with their order status and to let them receive exchange status updates.
• Different returns options than competitors, such as drop-off returns and their new ‘’Shop Now’’ feature.

Pricing

Loop Returns has a usage-based plan that starts from $29/month and offers automated returns policies, store credit, and one return policy.

To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on Loop’s Essential or Advanced plans.

Pros and Cons

✅ On-brand returns portal that has a wide range of returns options.

✅ Fraud prevention features to prevent wardrobing and staging.

✅ ‘’Shop Now’’ functionality to enable consumers to check out products when exchanging.

❌ The set-up of the software can take a while, similar to Narvar.

❌ The pricing model has been reported to penalise companies for exceeding the returns limit with high charges.

#6: Shiprocket

Shiprocket is an international product shipment platform based in India that lets you reach 220+ countries and territories.

Even though returns are not Shiprocket’s main area of focus, the platform does offer competitive features and delivery options.

Features

• Quality-controlled pick-ups to better manage your product returns.
• A comprehensive range of refund options, such as store credit, bank transfer, and source account.
• Automated return updates and refund notifications via email and SMS to keep your shoppers informed at each stage.
• Detailed analytics into why people return products. You can also set up custom reporting with intelligent rules and logic.

Pricing

Shiprocket currently does not disclose their pricing on their returns and exchanges features, so you’d have to contact their team to get an offer.

Pros and Cons

✅ Analytics into why people return products.

✅ Tracking notifications with SMS and email.

✅ Quality-controlled pick-ups to ensure that your items are returned successfully and in the condition you expected them.

❌ Less return options for end users than other returns platforms on the market.

❌ It can be difficult to integrate Shiprocket into your e-commerce platform, according to use users.

#7: nShift

nShift is a returns platform that offers a suite of products to help you manage the post-purchase shopper experience.

The tool is a good alternative to ClickPost for environmentally-conscious merchants who want to track and report on their emissions.

Features

• Be data-driven about why products are being returned to your store to identify returns trends.
• An optimised multi-carrier shipping processes for better returns management.
• Emissions tracking and reporting: nShift tries to decrease its carbon footprint by providing merchants with emissions tracking and reporting.

Pricing

Similar to Narvar, nShift does not currently disclose its pricing.

That means you’d have to request a call-back or schedule a demo with them.

Pros and Cons

✅ Emissions tracking and reporting.

✅ The platform can be set up within a few days.

✅ Vast network of international and local carriers.

❌ Not as many return options as Loop Returns, ReBound, and ZigZag Global.

❌ Customer support may not be as good as other alternatives on the market.

#8: ReBound

ReBound is a global returns management platform that offers advanced returns material authorisation (RMA) software to reduce your cost of returns.

The platform is a good alternative to ClickPost for large enterprises looking for omnichannel returns from all sources of returns.

Features

• Omnichannel returns: Take care of the entire returns flow for all sources of returns.
• RMA management: Reduce your cost of returns by up to 5%.
• One-click Shopify integration: Similar to ZigZag, you can optimise your Shopify returns with multiple returns options, such as home collection and drop-off services - with a single click.

Pricing

ReBound does not publicly disclose their pricing, so you’d have to contact them to receive a quote.

Pros and Cons

✅ Order tracking with push notifications.

✅ One-click Shopify integration.

✅ RMA management to reduce returns costs.

❌ Some shoppers have lost orders with their service, according to TrustPilot reviews.

❌ Less return options for end users than other ReBound competitors on the market.

Next Steps: Make Returns a Breeze For Your Shoppers & Your Brand With ZigZag Global

Each returns platform that we went through has its strengths, weaknesses, and pros & cons.

We reviewed the 8 main competitors of ClickPost that can help you streamline your returns process, reduce the cost of returns, and offer a broader range of returns options.

Built for retailers who operate on a worldwide scale, ZigZag offers an all-in-one returns management platform designed to take over any company’s post-sales experience.

If you’re looking for a returns tool that offers:

• A customisable portal that can be personalised to your shoppers.
• Wide range of return options, such as paid returns, return to store credit, and return to gift card.
• Access to detailed analytics and reports on what drives shoppers to return products.

Book a demo with ZigZag

Then you can book a demo & learn more about ZigZag.

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