Blogs

What type of returners does your retail business have?

What type of returners does your retail business have?

Understand the 4 returner cohorts and learn how to segment for success

How To Reduce Returns In E-Commerce

How To Reduce Returns In E-Commerce

Return rates across the UK are on the rise, driven mainly by the surge in online shopping, with e-commerce retailers shouldering the costs.

Narvar Pricing: How Much Does It Really Cost? (2025)

Narvar Pricing: How Much Does It Really Cost? (2025)

According to one of Narvar’s ex-customers who spoke with our sales team, they were paying £49,000/year for 100,000 returns/year.

The 8 Best Outvio Alternatives & Competitors For Returns Management

The 8 Best Outvio Alternatives & Competitors For Returns Management

Are you looking for Outvio alternatives to streamline your order shipping process and optimise your returns process to offset costs?

How To Reduce WISMO/WISMR Enquiries? [2025 Edition]

How To Reduce WISMO/WISMR Enquiries? [2025 Edition]

'Where is my order" and "where is my refund" enquiries can create significant administrative burdens for any business.

The 8 Best 3PL Returns Tools & Software for E-Commerce

The 8 Best 3PL Returns Tools & Software for E-Commerce

79% of shoppers are unwilling to purchase from a brand again if they have a poor returns experience.

The 8 Best Enterprise Returns Management Software Companies For Large Retailers [2025]

The 8 Best Enterprise Returns Management Software Companies For Large Retailers [2025]

Are you looking for the best enterprise returns management software for your large e-commerce store to save on returns and delight your shoppers at scale?

The 7 Best Reverse Logistics Software For E-Commerce [Reviewed]

The 7 Best Reverse Logistics Software For E-Commerce [Reviewed]

Looking for the best reverse logistics software to optimise your returns process and delight your shoppers while cutting return costs?

The 8 Best ShipStation Alternatives & Competitors For Returns Management

The 8 Best ShipStation Alternatives & Competitors For Returns Management

Looking for ShipStation alternatives to streamline your order shipping process and optimise your returns process?

The 8 Best ReturnGO Alternatives & Competitors In 2025 [In-Depth]

The 8 Best ReturnGO Alternatives & Competitors In 2025 [In-Depth]

ReturnGO offers an advanced returns management solution but there are plenty of returns alternatives

The 8 Best ClickPost Alternatives For Returns Management In 2025

The 8 Best ClickPost Alternatives For Returns Management In 2025

If you’re a retailer looking for ClickPost alternatives to optimise your returns process and offer multiple returns options, this guide is for you.

The 8 Best nShift Alternatives & Competitors In 2025 [Reviewed]

The 8 Best nShift Alternatives & Competitors In 2025 [Reviewed]

Looking for nShift alternatives to optimise your returns process, reduce your cost of returns, and offer multiple returns options (e.g., paid returns)?

Top 8 Aftership Alternatives & Competitors In 2025 [Reviewed]

Top 8 Aftership Alternatives & Competitors In 2025 [Reviewed]

If you’re a merchant looking for Aftership alternatives to streamline your returns process this guide is for you.

The 9 Best Returns Management Software For E-Commerce In 2025

The 9 Best Returns Management Software For E-Commerce In 2025

Are you looking for the best returns management software for your e-commerce store to delight your customers?

The 8 Best International Return Management Platforms For E-Commerce

The 8 Best International Return Management Platforms For E-Commerce

Looking for the best returns management software for your international e-commerce store to save on international returns?

Shift4 to acquire Global Blue: A New Strategic Milestone

Shift4 to acquire Global Blue: A New Strategic Milestone

Global Blue and Shift4 have entered into a definitive agreement under which Shift4 will acquire 100% of Global Blue shares.

7 things retail brands need to know about online returns in 2025

7 things retail brands need to know about online returns in 2025

The returns must-knows for retailers this year

The 8 Best Shopify Returns Management Apps In 2025 [Reviewed]

The 8 Best Shopify Returns Management Apps In 2025 [Reviewed]

Are you a merchant looking for a suitable Shopify returns management app to optimise your returns process, save on returns, and offer multiple returns options?

The 8 Best Returns Automation Tools For E-Commerce [Reviewed]

The 8 Best Returns Automation Tools For E-Commerce [Reviewed]

Looking for the best automation returns management software to streamline and optimise your returns process while cutting return costs?

Boden chooses ZigZag as its Global Returns Partner

Boden chooses ZigZag as its Global Returns Partner

Boden saves on returns carriage costs by switching to ZigZag's returns solution

The 8 Best ReBound Alternatives For Returns Management in 2025

The 8 Best ReBound Alternatives For Returns Management in 2025

Looking for a ReBound alternative to optimise your returns process, save on returns, and improve your customers’ post-purchase experience with your store?

What Is Staging & How Do You Combat These Returns In E-Commerce?

What Is Staging & How Do You Combat These Returns In E-Commerce?

Discover what staging is, what its repercussions are, and how you can deal with the issue so you can minimise your return costs.

How To Combat Slow Returners In Your Online Store In 2025

How To Combat Slow Returners In Your Online Store In 2025

Despite making up for only 11% of e-commerce, slow returners generate 24% of returns for online stores.

What is Bracketing & how can you deal with it in your e-commerce store?

What is Bracketing & how can you deal with it in your e-commerce store?

ZigZag defines of bracketing in online shopping and provides retailers with actionable advice on how to reduce its impact.

Slow returners expected to impact Black Friday sales and beyond

Slow returners expected to impact Black Friday sales and beyond

The cost of consumers sitting on their returns to cost retailers £5.8bn in the UK in 2024.

7 Best Narvar Alternatives & Competitors 2025

7 Best Narvar Alternatives & Competitors 2025

ZigZag takes a look at seven other returns solutions to explore

Holiday returns on the rise as convenience takes centre stage for UK shoppers

Holiday returns on the rise as convenience takes centre stage for UK shoppers

ZigZag and DHL reveal returns volume growth in the build up to peak

Why are retailers charging for returns?

Why are retailers charging for returns?

Find out which retailers have moved to paid returns and how they did it.

The 10 lessons from ZigZag's Checkout Smarter Returns Event

The 10 lessons from ZigZag's Checkout Smarter Returns Event

From discovering the 4 returner cohorts to sharing experiences with other retailers.

Importance of a Seamless Returns Process for Luxury Retailers

Importance of a Seamless Returns Process for Luxury Retailers

From staging to sizing issues, discover why returns matter for high-end retailers

29 Need to Know Ecommerce Returns Statistics

29 Need to Know Ecommerce Returns Statistics

Insights that will guide retailers into creating the perfect returns process

Portless partners with ZigZag

Portless partners with ZigZag

The alliance will make international returns more sustainable and cost-effective

Why retailers need to offer multiple carriers and return methods

Why retailers need to offer multiple carriers and return methods

How to keep your business flexible, costs low, and customers happy

Why Fast Fashion Retailers Need a Seamless Returns Process

Why Fast Fashion Retailers Need a Seamless Returns Process

Explore the challenges and opportunities with the fast fashion market and its returns

How to Combat Serial Returners: 7 Ways to Protect Your Business

How to Combat Serial Returners: 7 Ways to Protect Your Business

ZigZag dives into how you can protect your retail business from wardrobing and more

What Is Return to Vendor? Definition and Best Practices

What Is Return to Vendor? Definition and Best Practices

This post covers what return to vendor (RTV) means, along with best practices to create a smarter, sustainable returns system.

ZigZag partners with Relay to make reverse logistics cheaper, faster, and greener.

ZigZag partners with Relay to make reverse logistics cheaper, faster, and greener.

ZigZag announces its new partnership with Relay, the innovative tech-enabled carrier taking the UK logistics industry by storm

Top 11 Emerging E-Commerce Returns Trends in 2024: How You Can Compete

Top 11 Emerging E-Commerce Returns Trends in 2024: How You Can Compete

Discover how you can transform your returns with Live Exchanges, AI, Home Collection, and more

What Is Return Material Authorisation Software?

What Is Return Material Authorisation Software?

Which RMA software is the best for my retail returns?

Visit ZigZag at Deliver Europe 2024

Visit ZigZag at Deliver Europe 2024

Take at look at our award-winning platform at Stand D30 or book a meeting

Should retailers offer long or short return policies?

Should retailers offer long or short return policies?

When a parcel arrives at a door, a returns window opens.

What is Wardrobing and How Can You Stop It?

What is Wardrobing and How Can You Stop It?

From bracketing, to wardrobing and staging, find out how to prevent returns abuse and fraud

Revolutionising the eCommerce Returns Experience with AI and Machine Learning

Revolutionising the eCommerce Returns Experience with AI and Machine Learning

7 ways AI and Machine Learning is being adopted in eCommerce and Returns

3PL Returns: Definition, Benefits & Best Practices

3PL Returns: Definition, Benefits & Best Practices

Looking to update your returns practices? Here is everything you need to know about 3PL returns processing.

The benefits of white-labelling returns

The benefits of white-labelling returns

For 3PLs, postal operators, & parcel carriers

How to Handle Shopify Returns & Exchanges (2024)

How to Handle Shopify Returns & Exchanges (2024)

A guide to helping you set up your returns on Shopify

ZigZag partners with JogOn

ZigZag partners with JogOn

ZigZag has Partnered with JogOn to Help Stop One Million Shoes from Going to Landfill

ZigZag Celebrates Managing Over £2 Billion Worth of Returns

ZigZag Celebrates Managing Over £2 Billion Worth of Returns

Award-winning returns solution provider reaches another impressive milestone

Retail’s Success Strategies: A New Look Interview

Retail’s Success Strategies: A New Look Interview

How New Look introduced paid returns and improved its in-store returns experience with ZigZag in their own words

10 ways to reduce eCommerce returns & their cost

10 ways to reduce eCommerce returns & their cost

ZigZag CEO AI Gerrie shares his personal Top 10 tips on how retailers can make reduce the often-costly number of returns.

ZigZag partners with Hemster to revive damaged retail returns

ZigZag partners with Hemster to revive damaged retail returns

Together the companies will reshape the way retailers think about returned and damaged goods

FedEx Europe extends returns capabilities by collaborating with ZigZag

FedEx Europe extends returns capabilities by collaborating with ZigZag

Collaboration provides online shoppers with more drop-off locations for their 2023 holiday season returns

New Look & ZigZag introduce drop-off returns kiosks

New Look & ZigZag introduce drop-off returns kiosks

The convenient drop-off kiosks reduce staff handling times and improve data collection

10 ways to stay on top of your returns this peak

10 ways to stay on top of your returns this peak

ZigZag's Founder outlines the techniques for managing your returns over peak

ZigZag's Black Friday Returns Review & 2023 Predictions

ZigZag's Black Friday Returns Review & 2023 Predictions

What should retailers expect from their Black Friday weekend returns?

Customer-Centric Returns

Customer-Centric Returns

Build a customer-centric returns policy with ZigZag

ZigZag at Deliver 2023

ZigZag at Deliver 2023

Discover more about returns with ZigZag

2023 UK Report

2023 UK Report

Download the 2023 UK retail returns study

Recouping the Cost of Returns

Recouping the Cost of Returns

Discuss how retailers are recouping costs with ZigZag

Paid Returns the Hot Topic

Paid Returns the Hot Topic

Learn more on the hot topic of paid returns with ZigZag