The 8 Best Shopify Returns Management Apps In 2025 [Reviewed]

Are you a merchant looking for a suitable Shopify returns management app to optimise your returns process, save on returns, and offer multiple returns options (e.g., return to store credit)?

The returns platform you choose can be the reason why shoppers decide to come back to your online store or never come back.

We evaluated 30+ Shopify returns platforms, sifted through reviews on Shopify, and talked to e-commerce leaders to create a list of the eight best Shopify returns platforms in 2025.

In this guide, we will cover each return solution’s features, pricing, pros/cons, and use cases to help you make a more informed decision.

Before we start, let’s go over the factors to consider when evaluating Shopify returns platforms. ⤵️

What Factors To Consider When Searching For A Shopify Returns Management Platform?

When evaluating the Shopify returns apps to create this in-depth buyer guide, we looked at the following criteria:

• Shopify integration: How seamless and easy is it for the platform to integrate and sync with your Shopify store?
• Pricing model: The software’s pricing model should align with your budget and expected returns. We looked at tools that are both SME-friendly and have suitable plans for enterprises.
• Customer support: If there are issues with returns or you have any questions, there should be dedicated support for your brand.
• Return options: A comprehensive range of return options will give your customers more choices and also help your brand keep more capital in the business.
• Depth of carrier integrations: Platforms with a larger number of carrier options would help you optimise your logistics operations, reduce expenses, and give you access to discounted rates.

Lastly, we looked at the return solutions’ reviews by merchants on Shopify so we could provide an unbiased perspective on their pros and cons.

Let’s now go over the best returns platforms that meet this criteria:

What Are The Best Returns Management Apps For Shopify?

The best returns management platforms for Shopify out of all the apps we reviewed are ZigZag Global, Loop Returns, and ReturnGO with their:

• Seamless integration with your Shopify store.
• Depth of carrier integrations with competitive return label rates.
• A comprehensive range of return options for end-users.
• Pricing models that accommodate both SMEs and large enterprises.
• Premium customer support and account management.

#1: ZigZag

ZigZag offers the best Shopify returns management app for merchants looking to:

• Set up a branded returns portal with custom rules and on-brand communications.
• Benefit from competitive Evri, Collect+, and USPS labels.
• Save on returns with exchanges, paid returns, and returns to store.
• Streamline their returns process across 170+ countries.

Note: Although ZigZag Global is our returns software, we aim to provide an unbiased and objective perspective on why our platform is the best Shopify returns management app in 2025.

As our consumer research found that 53% of shoppers avoid purchases due to unfavourable return policies, our returns platform has been helping retailers on Shopify to automate their returns process and offer multiple return options.

Let’s go over the features👇that make ZigZag Global’s Shopify returns portal competitive with other alternatives.

Single Click Shopify Integration

Our returns platform can be set up on Shopify with as little effort as one click to offer hassle-free returns to your shoppers.

Here are the features that retailers love most about our returns solution:

• Auto-generated Evri, Collect+ and USPS labels with competitive prices. You can also upload your own labels.
• One-click refund approval and auto-creation of new orders for exchanges.
• Returns management dashboard where you can set custom rules and returns windows with bonus insights.
• Cut the costs of your returns: ZigZag can help you save up to 57% in your return costs due to our consolidation and efficient routing of returns.
• Set up automations to reduce manual tasks and streamline your returns approval, refunds, and exchanges.

Customisable Returns Portal

ZigZag’s Shopify returns portal can be customised to reflect your brand’s image and allows you to set up your own custom return rules.

You can adapt returns solutions (such as a gift card, exchange, or cash refund) depending on the consumers's reason for returning (such as faulty, doesn’t fit, or unsuitable).

Apart from that, it is also possible to set up customised notifications to keep customers informed on the returns process.

You can build and send out on-brand emails that keep your customers up-to-date with their returns.

Comprehensive Range of Returns Options

The goal of our software is not only to manage your returns, but to help you save time, money, and to improve your consumer loyalty.

This is why our returns platform offers the following returns options for your Shopify customers:

Free In-Store Returns

Free in-store returns are when shoppers return the product to your store directly, instead of paying for a paid return online.

Implementing free in-store returns can help your online store slash shipping costs, boost foot traffic to your physical store, and give customers more ways to get a refund.

Store Credit To Save the Sale

Return to store credit is when customers get a refund in the form of a gift card from your brand, instead of a monetary refund.

You can add this return option to your returns portal to keep the sale and allow your shoppers to continue shopping on your website.

Paid Returns

Paid returns are when you ask your consumers to pay a small fee to return their product.

Our research found that 48% of consumers are happy paying for returns and that there’s a 32% rise in paid returns since last year.

Even though some Shopify merchants are hesitant to charge their customers for returns, paid returns have gained traction and are now considered more acceptable than they were in the past.

Here are a few reasons why we have been recommending our retailers to offer paid returns:

• Returned costs are covered so your organisation is not on the losing end.
• Consumers can’t exploit the free returns policy to engage in wardrobing.
• Shoppers are likely to make better buying decisions.

💡 Recently, we wrote an article on how merchants can deal with wardrobing and staging, as we went over that paid returns are the solution to wardrobing.

International Returns To Over 170 Origin Countries

ZigZag’s Shopify app facilitates seamless international returns in 170+ countries of origin by connecting you with 1,500+ global carriers.

Our international returns portal accepts multiple currencies and provides different language settings for worldwide shoppers of your store.

Shopify Pricing

ZigZag’s Shopify pricing is based on returns per month as well as the level of automations and customisation you’d require.

Our platform has 3 pricing tiers for Shopify retailers:

• Silver: $20/month, which gives you access to 100 returns a month, Evri, Collect+ & USPS labels or the ability to upload your own, returns analytics, and customer updates.
• Gold: $50/month, which gives you access to 300 returns a month, auto one-click refunds, auto-exchange order creation, return-to-store credit, and custom email templates.
• Platinum: $500/month, which gives you access to 3,500 returns a month, portal styling assistance by our team, quick support response time and technical support.
• Enterprise: Custom price for a custom amount of returns a month, which lets you use your own carrier accounts, access to a dedicated account manager, and the ability to connect your systems via our platform APIs.

💡 All of our Shopify pricing plans except the Enterprise plan come with a 14-day free trial.

Note: If your plan exceeds the returns limit, you’ll be charged $0.20 for each additional return.

Pros & Cons

✅ 1,500+ global carriers to manage domestic and international returns.

✅ One-click Shopify integration.

✅ A variety of returning options, such as paid returns, return to store, and return to gift card.

✅ Auto-generated Evri, Collect+ and USPS return labels.

✅ Customisable returns portal that lets you add custom return windows and rules.

❌ Shipping back from the EU can take some time.

❌ Some users note that some of the carriers can be slower than others.

#2: Loop Returns

Loop Returns is a 3PL returns management solution that lets you set up an automated returns platform to offer stress-free returns to shoppers.

The platform helps you improve your customer's lifetime value and save more sales by setting up product exchanges with bonus credit.

Features

• Automatic approvals of returns based on custom rules that you set up inside the platform.
• Bonus Credit: You can incentivise exchanges over returns in a more interactive way.
• Different returns options than alternatives, such as drop-off returns and their new ‘’Shop Now’’ feature.

Shopify Pricing

Loop Returns offers a free plan for their Shopify returns management solution that lets you get access to paid returns and the tool’s basic features.

If you want to get access to the platform’s more advanced features, you’d need to be on one of their 2 paid plans:

• Essential: $155/month that adds unlimited destinations for returns, automated return policies, and workflows.
• Advanced: $340/month, which adds the tool’s ‘’Shop Now’’ feature, instant exchanges, ‘’Bonus Credit’’, and other fraud prevention features.

Pros and Cons

✅ Good negotiated label rates so you can save on every return.

✅ Fraud prevention features to prevent wardrobing and staging.

✅ ‘’Shop Now’’ functionality to let consumers check out products when exchanging.

❌ The set-up of the software can take a while, similar to Narvar.

❌ The pricing model has been reported to penalise companies for exceeding the returns limit with high charges.

#3: ReturnGO

ReturnGO offers a customisable Shopify returns management platform that is exchange-first to help you maximise your customer lifetime value.

The platform lets you provide your shoppers with one-click exchanges via the tool’s AI-powered returns portal.

Features

• Automate your returns using advanced rules and triggers to automate the whole returns process.
• Branded order tracking: Provide your shoppers with real-time tracking notifications and up-selling opportunities.
• Data-driven insights on returns, such as total returned revenue, the value of time saved, and logistics costs saved.

Shopify Pricing

ReturnGO’s Shopify solution bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.

The platform offers 4 tiers:

• Starter: $23/month for 20 returns a month and $1.25 per extra return. Includes the tools’ basic features.
• Premium: $121/month for 110 returns per month with AI-powered instant store credit, gift returns, and item donations.
• Pro: $297/month for 300 returns per month with packing slips, item validation, and access to 5 languages.
• Enterprise: $417/month for 420 returns per month with ERP and notification integrations, auto-refund & exchange, and dedicated account management.

Pros and Cons

✅ Refunds, gift cards, and store credit returns options.

✅ Customisable returns portal with up to 5 languages.

✅ Advanced returns management automations.

❌ $1.25 per extra return, unlike alternatives to ReturnGO that offer returns outside of the allocated ones for $0.20.

❌ There are some reported bugs with the platform, such as returns on free products.

#4: Return Prime

Return Prime, a Gokwik company, offers a customisable returns portal at an affordable price point.

You can use the platform to set up a variety of return options on your Shopify store, such as in-store returns and refund to store credit.

Features

• Create up-sell campaigns when your customers are returning products with tailored discounts.
• Turn returns into exchanges to save money from the sale based on the reason for returning the product (e.g., the product was broken).
• Omnichannel returns experience: Offer your customers to choose from in-store returns, refund to store credit and exchanges.

Shopify Pricing

Return Prime has a free forever plan that includes up to 5 returns a month and the ability to send automated return labels.

To access the platform’s advanced features, you’d have to be on one of their 3 paid tiers:

• Grow: $9.99/month, which gives you access to refund to store credit, and set up up-sell campaigns.
• Grow – Boost: $49.99/month, which gives you access to in-store returns, and a return portal in multiple languages.
• Scale: $149.99/month, which adds dedicated account management, and a custom pricing plan based on the volume of returns.

Pros and Cons

✅ The ability to create up-selling campaigns with custom discounts.

✅ A good depth of return options.

✅ More affordable solution than alternatives.

❌ Less features and functionality in comparison to other more powerful platforms.

❌ Lack of a visual notification email editor.

#5: AfterShip

Aftership is a post-purchase experience platform that offers proactive shipment tracking and advanced returns automation for merchants on Shopify.

The platform stands out with its lower price point than other alternatives on the market and AI-powered estimated delivery times.

Features

• Returns analytics that gives you access to advanced returns and transit-time data.
• Rule-based returns automations:  Reduce your return costs and retain more revenue from shoppers.
• Reduce ‘’WISMO’’ tickets with AI-powered estimated delivery dates (AI EDD) and automated email and SMS notifications.

Pricing

Aftership’s Shopify returns portal offers a free plan for up to 50 shipments per month and the platform’s basic features.

To access the tool’s advanced features, you’d have to be on one of their 3 paid plans:

• Essentials: $11/month for 100 shipments a month and $0.08 per extra return.
• Pro: $119/month for 2,000 shipments a month and a product recommendation widget.
• Premium: $239/month for 2,000 shipments a month which adds the platform’s advanced AI and analytics capabilities.

Pros and Cons

✅ Features outside of returns for post-purchase customer retention, such as AI-powered recommendations for shoppers.

✅ Small-business-friendly pricing that has a free plan.

✅ Good range of global carriers (1,100+), similar to ZigZag Global.

❌ The analytics and data insights are not as powerful on lower tiers, which is why some lower-budget retailers have been looking for alternatives to Aftership.

❌ Retailers are not satisfied with AfterShip’s customer service and overall support.

#6: ReBound

ReBound is a returns management tool that helps Shopify merchants reduce the cost of returns with more efficient RMA management.

You can use the platform to set up a branded returns portal with a seamless shopper experience.

Features

• Omnichannel returns: Handle the process of the entire returns flow for all sources of returns to your brand.
• RMA management: Reduce your cost of returns by up to 5% with ReBound’s efficient returns routing.
• Automatic sync between your Shopify store and ReBound on fulfilled orders and returns.

Pricing

ReBound does not publicly disclose their pricing, so you’d have to contact them to receive a quote.

Pros and Cons

✅ Order tracking with push notifications for end users.

✅ One-click Shopify integration that adds different return options.

✅ Efficient RMA management to help you reduce returns costs.

❌ Some customers have lost orders with their service, according to TrustPilot reviews, which is why retailers have been looking for ReBound alternatives.

❌ Less return options for consumers than other alternatives on the market.

#7: FlexReturn

FlexReturn is an international Shopify returns management app that lets you maximise the chance that your shoppers will come back to shop at your store.

The platform offers advanced return rules to present your customers with the best return resolutions that fit their preferences.

Features

• Keep shoppers up-to-date with the platform’s branded email notifications.
• Smart return rules that are based on your customers’ reason for return to improve the customer experience.
• Simplify the returns process with an auto shipping label, auto restock, and auto return approval.

Shopify Pricing

FlexReturn’s Shopify pricing offers a free-to-install plan that charges you $0.70 for 5 returns per month and gives you access to the tool’s return rules and email notifications.

To access more returns per month, you’d have to be on one of their 3 paid tiers:

• ‍Small: $6.99/month for up to 20 returns a month and then $0.40 per return after that.‍
• ‍Medium: $19.99/month for up to 100 returns a month and then $0.30 per return after that.
• ‍Large: $69.99/month for up to 400 returns a month and then $0.25 per return after that.

Pros and Cons

✅ Customisable returns portal that supports 12 languages.

✅ Shoppers can choose different product variants to exchange.

✅ Smart return rules.

❌ Users of the platform claim that the customer support is non-responsive.

❌ The photo upload is limited to 2 MB for end users.

#8: Parcel Panel

Built specifically for Shopify retailers, Parcel Panel offers a returns management platform that lets you set up hassle-free returns and exchanges for shoppers.

The platform helps you reduce returns costs, retain more revenue with exchanges, and improve your consumer loyalty.

Features

• Turn returns into exchanges or store credit so you can keep revenue in the business.
• Unlimited carrier integrations for better return label rates so you can minimise costs for shoppers and also free pick-up.
• Auto-sync loop returns status to your Shopify store and auto-tracking of return shipment status to keep consumers informed.

Shopify Pricing

Parcel Panel has a free plan that lets you manage your returns in one place and access eligibility roles and branded email notifications.

To access more advanced features, you'd have to be on the platform's Essential ($20/month for 60 returns a month) or Professional ($59/month for 120 returns per month) plans.

The platform's paid plans charge you $0.45 per extra return.

Pros and Cons

✅ Different return options, such as return to store credit and gift card.

✅ Branded email notifications.

✅ Unlimited carrier integrations for better return label rates.

❌ Geared to the US market and has little to no courier integrations for UK merchants, according to merchant reviews on Shopify.

❌ Only supports English.

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Next Steps: Integrate ZigZag On Your Shopify Store To Save Costs & Battle Wardrobing

Each Shopify returns management app we reviewed has its strengths, weaknesses, and pros & cons.

We discussed the 8 best Shopify returns management solutions, which can help you optimise your returns process by minimising your return costs and offering a more on-brand experience for shoppers.

Built for Shopify retailers that operate globally, ZigZag’s Shopify returns platform offers an all-in-one returns solution designed to transform any organization’s post-purchase experience.

If you’re looking for a returns software that offers:

• A customisable returns portal that can be personalised to your customers.
• Wide range of return options, such as paid returns, return to store credit, and return to gift card.
• Access to detailed analytics and reports on what drives shoppers to return products.

Then you can book a demo to learn more about ZigZag.

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