The 7 Best Reverse Logistics Software For E-Commerce [Reviewed]

Looking for the best reverse logistics software to optimise your returns process and delight your shoppers while cutting return costs?

A good reverse logistics software helps retailers streamline the return process for shoppers, reduce costs, and improve customer satisfaction.

In this comprehensive guide, we’ll review the 7 best reverse logistics software for e-commerce brands in 2025.

What To Consider When Evaluating Reverse Logistics Software For Your Online Store?

When evaluating the best reverse logistics platforms to make this comprehensive guide, we considered the following criteria:

• Return automation capabilities: Automated returns management tools simplify initiation, tracking, and processing – and other automations, such as return rules.
• Integration capabilities: The software needs to seamlessly integrate with your existing systems, including CRM, ERP, and inventory management platforms.
• User-friendliness: The reverse logistics solution should come with an intuitive interface that is easy for your team to learn and use.
• Data analytics: Select a returns software that provides best-in-class data insights and analytics to help you understand return patterns, identify product issues, and optimise your reverse logistics processes.
• Pricing model: The tool’s pricing model should align with your company’s budget and expected returns.
• Customer support: If there are issues with returns or you have any questions, there should be dedicated support for your online store to minimise WISMO calls.
• Return options: A comprehensive range of return options will give your consumers more choices.
• Depth of carriers: A reverse logistics tool with a larger number of carrier options would help you optimise your logistics operations, reduce expenses, and give you access to discounted rates.

Let’s now go over the best reverse logistics platforms that meet this criteria:

#1: ZigZag

Automate all the post-sale phases of your eCommerce, including shipping, returns, customer communication, and fulfilment.

ZigZag Global offers the best returns logistics software for merchants looking to optimise and automate their returns experience across the UK and 170+ other countries.

Our returns management platform lets you build a custom returns portal and offers your consumers different return options that help you keep revenue in the business and lower returns costs.

Note: Even though ZigZag Global is our returns software, we’ll aim to provide an unbiased perspective on why our reverse logistics software is the best in 2025.

We have partnered with Relay, a tech-enabled carrier, to offer you faster, cheaper, and greener reverse logistics.

Our partnership allows retailers using our platform to access Relay's network, providing you with printerless returns via QR codes and faster deliveries and collections – which leads to improved inventory turnover.

Let’s go over the features 👇 that retailers like SportsDirect, Ted Baker, Puma, and Swarovski love about ZigZag Global.

Customisable Returns Portal

Our returns portal can be customised to reflect your brand and return rules.

You can adapt various new returns solutions (such as a gift card, exchange, or cash refund) depending on your consumers’ reasons for returning.

For example, possible reasons could be that the product was faulty, did not fit, or was unsuitable.

Get a feel of how ZigZag’s platform works in our guided demo: 👇

Single Click Shopify Integration

Our returns management solution can also be set up on Shopify with a single click.

Here’s why merchants love our Shopify integration:

• One-click installation: You can install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
• Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
• Cut the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.

💡 Our consumer research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.

This return option allows you to keep money in your business while benefiting shoppers with a quick gift card option they can use in your store.

International Returns To 170+ Countries With 1,500+ Carrier Services.

Our returns software is ideal for international returns, as ZigZag facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.

➡️ Our Shopify returns portal can accept multiple currencies and provides different language settings for international customers.

Comprehensive Range of Return Options For Consumers

The goal of our global returns platform is not only to manage your returns, but to help you save time, and money, and to improve the loyalty of your shoppers.

This is why our returns solution offers the following returns options for your shoppers:

In-Store Returns

In-store returns are when shoppers return the product to your store in person to save the costs of a paid return online.

Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.

💡 ZigZag Global also offers in-store drop-off kiosks that are hassle-free for your shoppers.

Store Credit To Save the Sale

Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.

As consumers are happy to accept store credit instead of a refund (since it’s usually a greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.

Paid Returns

As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.

This is why we’ve started recommending the retailers we work with implement paid returns on their stores as the behaviour towards paid returns is changing.

That means asking consumers to pay a small fee to return their product.

Here are a few reasons why merchants have been offering paid returns:

• Returned costs are covered so your company is not on the losing end.
• Consumers can’t exploit the free returns policy to engage in wardrobing.
• Shoppers are likely to make better buying decisions.

💡 You can check out our recent article on how merchants can deal with wardrobing and staging, as we went over that paid returns are the solution to wardrobing.

Best-In-Class Returns Analytics

Our returns software offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:

• Comparing the popularity of return options.
• Evaluating the most common reasons why consumers return products.
• Reviewing revenue generated from paid returns.
• Detecting suspicious returns behaviour from shoppers.

Case Study: New Look Introduced Convenient Drop-Off Kiosks In The UK

New Look was facing high costs of returns and could not get insights into why customers returned items.

With ZigZag’s platform, New Look introduced free and paid return options, where the in-store returns were free of charge, and there was a charge of £2.50 for paid returns.

The merchant transformed its returns experience and has:

• Received a 20% decrease in return status queries when the improved tracking was implemented.
• Doubled their in-store returns via the combination of easy in-store returns and paid online returns.
• Increased their rating from 4.3/5 to 4.7/5 on Trustpilot.

To learn more about ZigZag Global’s reverse logistics, book a demo to see the returns portal in action and discuss customising a solution for your store.

ZigZag Pros & Cons

✅ 1,500+ global carriers to manage domestic and international returns.

✅ Advanced reporting and returns analytics to uncover why customers return products.

✅ Good range of returning options for your customers, such as paid returns, return to store, and return to gift card.

✅ Single click Shopify integration.

✅ Customisable returns portal.

❌ Shipping back from the EU might take some time, according to a G2 review.

❌ Some retailers note that some of the carriers can be slower than others.

Book a demo with ZigZag

#2: Outvio

Outvio offers a returns management solution that helps you to expand into new markets.

The platform lets you recommend products and process exchanges fully automatically, helping you transform returns into a new sales channel.

Features

• 100% automatic management of return and exchange requests alongside direct integrations with leading carriers and CMS
• Automate return and exchange notifications to keep shoppers up-to-date about their exchange while promoting other products.
• Smart rules and algorithms for return automation with a cross-selling and up-selling system.

Pricing

Outvio offers 2 paid plans for their returns solution:

• Grow: €125/month plus order processing fee, which lets you return products with 90+ couriers and access to smart returns and exchanges rules.
• Conquer: €250/month plus order processing fee, which adds fully branded notifications, advanced analytics, and the tool’s fully automated Shopify exchanges.

Pros and Cons

✅ Multilingual returns portal that can be further customised.

✅ Automatic generation of return labels

✅ Smart returns and exchanges rules.

❌ Lack of return options that go beyond returns and refunds.

❌ Limited range of return courier services and drop-off locations for international retailers.

#3: Loop Returns

Loop Returns offers a global reverse returns management app that enables retailers to offer their shoppers a range of return options.

The platform’s smart routing lets you save on shipping, satisfy shoppers, and keep your e-commerce operations running smoothly.

Features

• Smart rate-shopping and routing: You can save money with the lowest shipping rates for every return.
• Keep shoppers up to date with transparent order, return, and exchange status updates.
• A comprehensive range of returns options, including exchanges, drop-off returns and Loop’s ‘’Shop Now’’ feature.

Pricing

Loop Returns offers a usage-based plan, which starts from $29/month and offers automated returns policies and access to one destination.

To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their more expensive plans:

• Essential: $155/month, which adds unlimited destinations, automated return policies, workflows, and carrier rate shopping.
• Advanced: $299/month, which adds Loop’s ‘’Shop Now’’ feature, Instant Exchanges, Bonus Credit, and fraud prevention features.

Pros and Cons

✅ Smart rate-shopping and routing.

✅ Seamlessly link with carriers, 3PLs, WMSs, ERPs.

✅ Shop Now functionality to enable customers to check out products when exchanging.

❌ The set-up of the platform can take a while, similar to platforms like Narvar.

❌ The pricing model penalises companies for exceeding the returns limit with high charges, according to G2 reviews.

#4: SendCloud

Sendcloud is a returns management and reverse logistics platform that lets you automate label creation, and streamline your e-commerce returns.

The returns software has gained recognition with its ‘’Free Forever’’ plan that appeals to smaller online stores.

Features

• Automated reverse logistics workflow: Your company can automate label creation to save time and improve your site’s returns experience.
• Notifications of the status of the return via SMS lets you keep your shoppers happy and spend less time answering WISMO emails.
• Generate customs docs automatically for international returns and build trust by offering a localised returns experience.

Pricing

Sendcloud has a free version of its platform that lets you get access to up to 2 shop integrations, 50 shipments per month and API access to the platform.

To access the tool’s better shipping discount rates and get access to more shipments per month, you’d need to be on their Lite plan that starts from £21/month.

The tool’s Growth (£63/month) and Premium (£125/month) plans offer more shipments per month and cheaper price/label rates if you exceed your monthly limit of returns.

Pros and Cons

✅ Advanced return analytics with data-driven insights.

✅ Real-time return shipment tracking.

✅ Generous freemium plan.

❌ Analytics dashboard is only available in the Premium plan, which costs £125/month.

❌ There are less carrier options than other alternatives on the market.

#5: ClickPost

ClickPost is a reverse logistics management solution that offers advanced returns automation and on-brand tracking for merchants.

The software is a good option for enterprises looking for automated failed pickup management to improve customer experience.

Features

• Integrates with 500 carriers to help you handle returns flawlessly across different regions.
• Failed pickup management: ClickPost’s NPR (non-pickup report) module will collect customer feedback to start the pickup re-attempt if there’s a failed pickup.
• Automate the returns process based on pre-set rules with automated carrier allocation.

Pricing

To access ClickPost’s returns platform, you’d have to be on their ReturnsPro plan which does not disclose its pricing as of now.

Pros and Cons

✅ Good range of carrier selection.

✅ Automated carrier allocation.

✅ Failed pickup management for shoppers.

❌ Not as many return options as other competitors to ClickPost.

❌ Analytics and reporting are not always correct, according to some G2 reviews.

#6: nShift

nShift offers reverse logistics software that helps you transform returns into exchanges while gaining insights into why shoppers return products.

The tool is ideal for environmentally-conscious merchants who want to track and report on their emissions.

Features

• Multiple return options, including drop-offs, locker, pickup, and shipping.
• Improve and reduce the costs of returns with nShift’s optimised multi-carrier shipping process.
• Emissions tracking and reporting: nShift is trying to decrease its carbon footprint by providing merchants with emissions tracking and reporting.

Pricing

nShift does not disclose its pricing at the moment, similar to tools like Narvar and Clickpost.

You will have to request a call-back or schedule a demo with them.

Pros and Cons

✅ Emissions tracking and reporting.

✅ The platform can be set up within a few days on its lowest-paid tier.

✅ A comprehensive network of international and local carriers.

❌ Not as many return options as alternatives to nShift like Loop Returns, ReBound, and ZigZag Global.

❌ The platform’s customer support is reportedly not very good.

#7: ReBound

ReBound is a global returns management solution that helps you reduce the cost of returns with the platform’s efficient RMA and reverse logistics management.

The returns platform is ideal for enterprises looking to take care of the entire returns flow for all sources of returns.

Features

• Omnichannel returns: Handle the process of the entire returns flow for all sources of returns.
• RMA management: Reduce your cost of returns by up to 5% with ReBound’s efficient returns routing.
• A good range of return options for shoppers, such as home collection and drop-off services.

Pricing

ReBound does not currently disclose their pricing, so you will have to contact them to receive a quote.

Pros and Cons

✅ Return tracking with branded push notifications for your consumers.

✅ One-click Shopify integration that adds different return options.

✅ Efficient RMA management to reduce returns costs.

❌ Some end users have lost orders with their service, according to TrustPilot reviews.

❌ Less return options for shoppers than other ReBound competitors on the market.

Next Steps: Automate Your Returns Process With ZigZag Global

We went over the 7 best reverse logistics platforms that can help you streamline your returns process, cut your return costs, and help you retain your shoppers after they return your products.

Every returns software we reviewed has its strengths, weaknesses, and pros & cons.

Built for global retailers, ZigZag Global offers an all-in-one returns solution designed to take over any online store’s post-purchase experience.

With over 1,500 carrier services spanning across 170+ countries globally, your shoppers will have a hassle-free experience returning your products.

If you’re leading an e-commerce brand and are looking for a returns management platform that offers:

A customisable returns portal that can be personalised to your shoppers.

Wide range of return options, such as paid returns, return to store credit, and return to gift card.

Access to detailed analytics and reports on what drives international shoppers to return products.

Then you can book a demo to learn more about ZigZag Global.

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