The 8 Best ReturnGO Alternatives & Competitors In 2025 [In-Depth]

Are you looking for ReturnGO alternatives to optimise your returns process, save on returns, and offer multiple returns options (e.g., return to gift card)?

The returns platform offers advanced returns management automations, a customisable returns portal and a good range of return options.

Despite that, our team found some retailers who noted that the initial setup was confusing and that some important features were missing.

We researched 30+ returns software, sifted through verified retailer reviews on G2, and talked to e-commerce managers to create a list of the eight best ReturnGO alternatives in 2025.

In this guide, we will cover each tool’s features, pricing, pros/cons, and use cases to help you make a more informed decision.

Before we start, let’s go over why merchants might consider switching from ReturnGO. ⤵️

Why Are Merchants Looking To Switch From ReturnGO?

#1: Poor Customer Service

A verified retailer who uses ReturnGO as its returns management platform mentions that they experienced a poor level of customer service during their time using the ReturnGO Shopify app.

Having a hands-on team of professionals that can relate to your needs as a retailer is crucial for brands looking for a smooth returns experience.

It is also important to have an easy-to-use platform that can be set up quickly so your customers don’t notice any downtime during the switch to a new returns platform.

‘’The initial set-up can be a little confusing with all the settings…’’ - G2 Review.

#2: It has difficulty with cross-border returns

For medium-sized retailers and above, being able to facilitate cross-border returns is requirement number 1. International expansion is a natural next step for many growing companies.

However, without a returns partner that can assist with instantly generating customs forms, the onus will be left on overseas customers to get their goods back. This will lead to lost parcels and goods stuck indefinitely at customs, resulting in lost profits and upset, unrefunded customers.

#3: Missing Key Features

Another client of ReturnGO goes over a range of features that they believe are missing, such as:

• Adding brand assets on the tracking page.
• Blacklisting products from being shown in the returns and exchange portal.
• Directly integrating with carrier accounts.
• Bulk editing RMAs that need to be reviewed.
• Customisation options for the tracking page.

Most of the  ‘’missing features’’ being listed relate to the tool’s customisation options.

These are some of the features lacking: No ability to add brand assets on the track page. No ability to blacklist active Shopify products from being shown in the Return/Exch portal. No ability to directly integrate with carrier accounts… - G2 Review.

#4: High Starting Price (Especially Costly For Non-Shopify Stores)

Lastly, ReturnGO’s pricing model can be expensive for smaller retailers, when compared to other alternatives on the market.

The secondary issue with the tool’s pricing is that their Premium and Pro plans can only be integrated into Shopify.

That means retailers who are not looking for a Shopify returns management solution, such as Magento or WooCommerce, would need to be on their Enterprise plan.

What Factors To Consider When Searching For The Right Alternative To ReturnGO?

When we were searching for ReturnGO competitors on the market, we evaluated the solutions with the following criteria. 👇

Pricing model

The returns platform should provide a comprehensive range of returns features without breaking the bank (i.e., SME-friendly).

That includes how much it would cost your brand per return, and how much money you can save from partnering with carriers.

➡️ When evaluating the different tools, you should also see the pricing tier for your e-commerce platform.

Carriers

Platforms with a good variety of carrier options would help you reduce return expenses through their access to discounted rates.

That allows merchants to offer customers multiple shipping options and optimise logistics operations.

Shipment tracking capabilities

We evaluated if the returns platforms give you real-time updates on where the packages are.

This is important for shoppers to keep track of their shipments.

Easy to Set Up & Navigate

Some of the reviews of ReturnGO mention that the platform was hard to set up for them initially and then not as easy to navigate.

This is why we looked at solutions that have an intuitive interface and would not take months to set up.

Returns options for end users

We looked for returns software that offered a good range of return options to satisfy different consumer needs.

Some of the recent trends that have emerged include ‘’exchanges’’, ‘’paid returns’’, ‘’return to store’’, and ‘’return to gift cards’’.

Payment options for customers

We evaluated what payment options there are for your shoppers if they want to get a refund or pay for a return.

Different options for payment include PayPal, Stripe, bank transfers, and credit cards.

Retailer reviews

We evaluated both the platforms’ pros and cons by looking at their verified reviews by existing clients.

It’s important for us to provide an unbiased overview of each platform and for that, we looked at independent reviews on G2 and Capterra.

Let’s now go over the e-commerce returns solutions that best meet this criteria:

#1: ZigZag

ZigZag is the best ReturnGO alternative for merchants looking to streamline, optimise, and automate their returns process across 170+ countries.

Our platform lets you build a custom returns portal and offer your consumers different return options.

Note: Even though ZigZag Global is our returns management platform, we aim to provide an unbiased perspective on why our returns solution is the best ReturnGO alternative on the market.

As 53% of shoppers avoid purchases due to unfavourable returns policies, more and more retailers are looking for ways to automate their returns process and offer multiple return options.

Let’s review the features 👇 that industry-leading retailers like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.

Customisable Returns Portal That Is Personalised To Shoppers

ZigZag’s customisable returns portal enables merchants to change returns rules alongside white-labelling the portal to reflect your branding.

Merchants can adapt various new returns solutions (such as a gift card, exchange, or cash refund) depending on the shopper's reason for returning.

For example, possible reasons could be that the product was faulty, did not fit, or was unsuitable.

Get a feel of how ZigZag’s platform works in our guided demo: 👇

Single Click Shopify Integration

Our returns management solution can also be set up on Shopify with as little effort as a single click.

Here’s why retailers love our Shopify integration:

• One-click installation: It is possible to install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
• Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
• Cut the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.

💡 Our research found that 57% of shoppers who are considering returning items would accept a gift card as a refund.

This return option allows you to ‘’save the sale’’ by keeping money in your business while benefiting shoppers with a quick gift card option they can use on your store.

International Returns To Over 170 Origin Countries

ZigZag is the ideal alternative to ReturnGO for international returns, as our platform facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.

➡️ Our returns portal is capable of accepting multiple currencies and provides different language settings for international shoppers.

Wide Range of Returns Options

The goal of our global returns platform is not only to manage your returns, but to help you save time, and money, and to improve the loyalty of your consumers.

This is why our returns solution offers the following returns options for your shoppers:

In-Store Returns

Implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give shoppers more ways to get a refund.

Store Credit To Save the Sale

Return to store credit is when customers get a refund in the form of a gift card to your store, instead of a monetary refund in their bank account.

As shoppers are happy to accept store credit instead of a refund, we added this returns option to our retailers’ portal so you can keep capital in the business and allow shoppers to get faster refunds.

Paid Returns

Did you know that 48% of consumers are happy paying for returns and that there’s a 32% rise in paid returns since last year?

We’ve started recommending our merchants to implement paid returns on their stores (i.e., asking consumers to pay a small fee to return their product) as the behaviour towards paid returns is changing.

Merchants can take the plunge and add paid returns to their returns policies.

Here are a few reasons why some of our clients have been offering paid returns:

• Returned costs are covered so your organisation is not on the losing end.
• Shoppers can’t exploit the free returns policy to engage in wardrobing.
• Consumers are likely to make better buying decisions.

Advanced Reporting Software

Our returns software offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:

• Comparing the popularity of refund solutions.
• Evaluating the most common reasons why consumers return products.
• Reviewing revenue generated from paid returns.
• Detecting suspicious returns behaviour.

Case Study: New Look Introduced Convenient Drop-Off Kiosks At Selected UK Shops

New Look partnered with ZigZag Global as it was facing high costs of returns and was not able to get insights into why shoppers return items.

With our platform, New Look introduced free and paid return options, where the in-store returns were free of charge, and there was a charge of £2.50 for paid returns.

The merchant transformed its returns experience and has:

• Received a 20% decrease in return status queries when the improved tracking was implemented.
• Doubled their in-store returns via the combination of easy in-store returns and paid online returns.
• Increased their rating from 4.3/5 to 4.7/5 on Trustpilot.

ZigZag Pros & Cons

✅ 1,500+ global carriers to manage domestic and international returns.

✅ Advanced reporting and returns analytics to uncover why consumers return products.

✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.

✅ Shopify integration that helps you get started with a single click.

✅ Customisable returns portal.

❌ Shipping back from the EU might take some time, according to a G2 review.

❌ Some users note that some of the carriers can be slower than others.

Book a demo with ZigZag

To learn more about smarter returns with ZigZag, book a demo to see the returns portal in action and discuss customising a solution for your business.

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#2: Aftership

Aftership is a post-purchase experience platform that offers proactive shipment tracking and advanced returns automation.

The platform is a viable alternative to ReturnGO as it provides equally good returns automation features at a lower price point.

Features

• Keep capital in the business by offering product exchanges and partial refunds.
• Rule-based returns automations: Optimise your return costs and retain more revenue from shoppers.
• Reduce ‘’Where is my order’’ tickets with proactive shipment tracking and optimised delivery performance.

Pricing

Aftership has four paid plans that are based on how many shipments per year your store is expecting.

The Essentials plan starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.

To access the tool’s advanced features, you’d have to be on the Pro plan ($49/month) or the Premium plan which costs $199/month.

There is an Enterprise plan with custom pricing for merchants that have more than 12,000+ returns per year, which adds Instant Exchanges and enterprise-grade security.

Pros and Cons

✅ Features outside of returns for post-purchase customer retention, such as AI-powered recommendations.

✅ Small-business-friendly pricing that starts from as little as $19/month.

✅ Good range of global carriers, similar to ZigZag Global.

❌ The analytics and data insights are not as powerful on lower tiers, which is why some lower-budget merchants have been looking for alternatives to Aftership.

❌ The Aftership branding is removed only in their Premium (£152/month) and Enterprise plans.

#3: FarEye

FarEye is an industry-leading last-mile software that helps merchants level up their returns experience.

The returns platform is a good ReturnGO alternative for brands looking to improve fleet efficiency and reduce cost per return.

Features

• Customisable returns portal where your customers can choose between a return, refund to store credit, and labelless returns.
• Access to the lowest negotiated rates with carriers and quality checks during pick-ups.
• The platform helps you minimise returns transportation costs by consolidating volume at the final-mile cross-dock.

Pricing

FarEye does not disclose their pricing, so you’d have to contact them to get a product demo and a quote.

Pros and Cons

✅ Avoid delays and errors as the platform excels in logistics management.

✅ Customisation options for your returns portal.

✅ Get access to low negotiated rates with carriers.

❌ Manual interventions are sometimes required by the merchants.

❌ The range of features makes it have a steep learning curve.

#4: ClickPost

ClickPost is an all-in-one logistics management platform that offers returns automation and on-brand tracking.

The tool is a viable alternative to ReturnGO for merchants looking to build an on-brand returns portal with tracking and notifications.

Features

• Branded returns and exchanges: The platform offers a white-labelled returns portal where shoppers can choose from a variety of returns options.
• Live exchanges: Instead of losing capital to returns, you can offer exchanges with the same or different products to keep the sale.
• Failed pickup management in the case of a failed pickup. ClickPost’s NPR (non-pickup report) module will collect shopper feedback to initiate the pickup re-attempt.

Pricing

To access ClickPost’s returns platform, you’d have to be on their ReturnsPro plan which does not disclose its pricing.

Pros and Cons

✅ Comprehensive range of carrier selection.

✅ Single-view order management.

✅ Good customisation options.

❌ Not as many return options as other alternatives to ClickPost.

❌ Analytics and reporting are not always correct, according to some users.

#5: nShift

nShift is a returns management platform that helps you transform returns into exchanges.

The tool is a good alternative to ReturnGO for environmentally-conscious retailers who want to track and report on their emissions.

Features

• Gain valuable insights into why the items are being returned to help you identify product faults and returns trends.
• An optimised multi-carrier shipping process to improve and reduce the costs of your returns.
• Emissions tracking and reporting: The platform tries hard to decrease its carbon footprint by providing you with emissions tracking and reporting.

Pricing

Similar to ClickPost and FarEye, nShift does not disclose its pricing.

That means you will need to request a call-back or schedule a demo with them.

Pros and Cons

✅ Emissions tracking and reporting for environmentally-conscious e-commerce leaders.

✅ The tool can be set up within a few days on its lowest-paid tier, according to a verified user reiview.

✅ Vast network of international and local carriers.

❌ Not as many return options as Loop Returns, ReBound, and ZigZag Global.

❌ Customer support is reportedly not as good as other alternatives, which is why its good to review alternatives to nShift.

#6: Narvar

Narvar is a returns platform that helps you streamline your returns process with clear delivery expectations and easy returns tracking.

The platform is a good alternative to ReturnGO for merchants looking to offer customers different delivery methods and a faster speed of returns.

Features

• Allow consumers to choose how they want to return their product: Possible options include home pick-up, store drop-offs, and other drop-off locations.
• Proactive multi-channel order messaging across email and mobile.
• Reduce costs of returns by intelligently routing returned inventory with Narvar.

Pricing

Narvar has not disclosed their pricing publicly, so you’d have to contact them to get a quote.

Pros and Cons

✅ Define reason-based fees for returns, such as ‘’no return shipping fee’’ for an incorrectly received item from your brand.

✅ Push notifications and email updates.

✅ Customisable returns portal to keep your returns experience on-brand.

❌ The platform partners with ‘’only’’ 300 carriers.

❌ It takes 60-90 days to fully implement and integrate the Narvar software, unlike competitors of Narvar.

#7: parcelLab

parcelLab is a post-purchase customer experience platform that offers a customisable returns portal that helps you reduce your cost of returns.

The software is a nice alternative to ReturnGO for brands that want to dive deeper into why consumers return their products.

Features

• Keep money in the business by providing alternative exchange options after your customers name their return reason.
• Gain a deeper understanding of why customers are returning products so you can address these issues and make changes accordingly.
• Keep track of products that are being returned so your customer service representatives are prepared with all the details during conversations.

Pricing

parcelLab does not publicly disclose its pricing, so you’d have to contact their team for a product demo and a quote.

Pros and Cons

✅ Offer exchanges after customers note the reason for returning.

✅ Gain insights into why people are returning products.

✅ Unified view of all returned products and information about them for your customer service desk.

❌ The platform can sometimes be slow with notifications to shoppers.

❌ Shipment information is not always synchronized across systems, sometimes affecting customer support.

#8: ReBound

ReBound is a global returns management platform that helps merchants reduce the cost of returns with more efficient RMA management.

The platform is a viable alternative to ReturnGO for large enterprises that are looking to take care of the entire returns flow for all sources of returns.

Features

• Omnichannel returns: Handle the process of the entire returns flow for all sources of returns to your brand.
• RMA management: Reduce your cost of returns by up to 5% with efficient returns routing.
• One-click Shopify Integration: Set up a returns portal on Shopify with multiple returns options, such as home collection and drop-off services.

Pricing

ReBound does not publicly disclose their pricing, so you’d have to contact them to receive a quote.

Pros and Cons

✅ Order tracking with push notifications for your shoppers.

✅ One-click Shopify integration that adds different return options.

✅ Efficient RMA management to reduce returns costs.

❌ Some customers have lost orders with their service, according to TrustPilot reviews.

❌ Less return options for end users than other alternatives to ReBound on the market.

Next Steps: Offer More Return Options To Save Costs & Battle Wardrobing With ZigZag Global

Each returns management platform that we reviewed has its strengths, weaknesses, and pros & cons.

We discussed the 8 top competitors of ReturnGO that can help you optimise your returns process by minimising your cost of returns and offering a more on-brand experience for your customers.

Built for retailers who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any company’s post-purchase experience.

If you’re looking for a returns platform that offers:

• A customisable returns portal that can be personalised to your customers.
• Wide range of return options, such as paid returns, return to store credit, and return to gift card.
• Access to detailed analytics and reports on what drives consumers to return products.

Book a demo with ZigZag

Then you can book a demo to learn more about ZigZag Global.