The 9 Best Returns Management Software For E-Commerce In 2025

Are you looking for the best returns management software for your e-commerce store to save on returns and delight your shoppers?

A good returns management platform can not only improve your ratings on TrustPilot from customers but also save you thousands of pounds annually on return costs.

In this article, we’ll go over the 9 best returns management software for online stores in 2025.

What Factors To Consider When Evaluating Returns Management Software

When evaluating the best returns management apps to make this buyer guide, we looked at the following criteria:

• End-user experience: Firstly, we looked at TrustPilot reviews of the platforms if consumers are satisfied with their returns experience.
• Pricing model: The software should align with your budget and expected returns.
• Customer support and account management: If there are issues with returns or you have any questions, there should be dedicated support for your store that responds swiftly.
• Return options: A comprehensive range of return options will give your customers more choices and allow your brand to retain revenue, such as free return-to-store returns and paid returns.
• Shipment tracking capabilities: The returns platform should give consumers real-time updates on where the packages are.
• Ease of use and set-up: We looked at G2 reviews to see if merchants think of the platforms as easy to use and set up.
• Depth of carriers: Returns platforms with a bigger range of carrier options would help you optimise your logistics operations, reduce expenses, and give you access to discounted rates.

💡 Last but not least, we looked at the return solutions’ user reviews by retailers so we could provide an unbiased perspective on strengths and weaknesses.

Let’s now go over the best returns platforms that meet this criteria:

#1: ZigZag

ZigZag is the best returns management software for retailers looking to optimise and automate their returns process across the UK and 170+ other countries.

Our returns app lets you build a custom returns portal and offers your shoppers different return options that help you keep revenue in the business and lower the costs of returns.

Note: Even though ZigZag Global is our returns management solution, we’ll aim to provide an unbiased perspective on why our returns software is the best returns management software on the market in 2025.

According to our internal data, 53% of shoppers avoid purchases due to unfavourable returns policies.

This is why more and more merchants have come to us saying they are looking to automate their returns process and offer their shoppers more return options.

Let’s go over the features 👇 that well-known retailers like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.

Customisable Returns Portal

ZigZag’s customisable returns portal enables retailers like you to change returns rules alongside white-labelling the portal to reflect your brand.

You can adapt various new returns solutions (such as a gift card, exchange, or cash refund) depending on your shoppers’ reasons for returning.

Possible reasons could be that the product was faulty, did not fit, or was unsuitable.

You can get a feel of how ZigZag’s platform works in our guided demo: 👇

Single Click Shopify Integration

Our returns management solution can also be set up on Shopify with as little effort as a single click.

Here’s why merchants love our Shopify integration:

• One-click installation: Your team can install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
• Save the sale with exchanges: You can offer exchanges or refunds to gift cards instead of a full refund
• Cut the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.

💡 Our research on returns found that 57% of consumers who are considering returning items would accept a gift card as a refund.

This return option allows you to keep money in your business while benefiting shoppers with a quick gift card option they can use in your store.

International Returns To 170+ Countries With 1,500+ Carrier Services.

The ‘’Global’’ part of ZigZag Global is because our returns software is ideal for international returns, as our platform facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.

➡️ Our returns portal is also capable of accepting multiple currencies and provides different language settings for international customers.

Comprehensive Range of Returns Options For Shoppers

The goal of our global returns solution is not only to manage your returns, but to help you save time, and money, and to improve the loyalty of your consumers.

This is why our returns solution offers the following returns options for your shoppers:

In-Store Returns

In-store returns are when shoppers return the product to your store in person to save the costs of a paid return online.

Your online store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.

💡 ZigZag also offers in-store drop-off kiosks that are hassle-free for your shoppers.

Store Credit To Save the Sale

Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.

As consumers are happy to accept store credit instead of a refund (since it’s usually a greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.

Paid Returns

As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.

This is why we’ve started recommending the retailers we work with implement paid returns on their stores as the behaviour towards paid returns is changing.

That means asking consumers to pay a small fee to return their product.

Here are a few reasons why merchants have been offering paid returns:

• Returned costs are covered so your company is not on the losing end.
• Consumers can’t exploit the free returns policy to engage in wardrobing.
• Shoppers are likely to make better buying decisions.

💡 You can check out our recent article on how merchants can deal with wardrobing and staging, as we went over that paid returns are the solution to wardrobing.

Advanced Returns Analytics

Our returns app offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:

• Comparing the popularity of refund solutions.
• Evaluating the most common reasons why consumers return products.
• Reviewing revenue generated from paid returns.
• Detecting suspicious returns behaviour from shoppers.

Case Study: New Look Introduced Convenient Drop-Off Kiosks At Selected UK Shops

New Look partnered with ZigZag as it was facing high costs of returns and could not get insights into why customers returned items.

With our platform, New Look introduced free and paid return options, where the in-store returns were free of charge, and there was a charge of £2.50 for paid returns.

The merchant transformed its returns experience and has:

• Received a 20% decrease in return status queries when the improved tracking was implemented.
• Doubled their in-store returns via the combination of easy in-store returns and paid online returns.
• Increased their rating from 4.3/5 to 4.7/5 on Trustpilot.

To learn more about ZigZag's smart returns, book a demo to see the returns portal in action and discuss customising a solution for your store.

ZigZag Pros & Cons

✅ 1,500+ global carriers to manage domestic and international returns.

✅ Advanced reporting and returns analytics to uncover why customers return products.

✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.

✅ Single click Shopify integration.

✅ Customisable returns portal.

❌ Shipping back from the EU might take some time, according to a G2 review.

❌ Some merchants note that some of the carriers can be slower than others.

#2: Loop Returns

Loop Returns is an international returns management app that enables retailers to offer their shoppers a range of return options.

The platform made the cut for the best returns management platforms with its efficient package tracking capabilities and customization options.

Features

• Fraud prevention features to mitigate return policy abuse, such as smart fraud detection, actionable insights, and the ability to customize your returns policy.
• Efficient tracking: Keep shoppers up to date with transparent order, return, and exchange status updates.
• A good variety of returns options, including exchanges, drop-off returns and Loop’s ‘’Shop Now’’ feature.

Pricing

Loop Returns offers a usage-based plan that starts from $29/month and offers automated returns policies and access to one destination.

To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their more expensive plans:

• Essential: $155/month, which adds unlimited destinations, automated return policies, workflows, and carrier rate shopping.
• Advanced: $299/month, which adds Loop’s ‘’Shop Now’’ feature, Instant Exchanges, Bonus Credit, and fraud prevention features.

Pros and Cons

✅ Customisable returns portal that offers a good range of returns options.

✅ Fraud prevention features to battle wardrobing and staging.

✅ Shop Now functionality to enable customers to check out products when exchanging.

❌ The set-up of the platform can take a while, similar to platforms like Narvar.

❌ The pricing model penalises companies for exceeding the returns limit with high charges, according to G2 reviews.

#3: ClickPost

ClickPost is an all-in-one returns management platform that offers retailers returns automation and on-brand tracking.

The platform is ideal for merchants looking to build an on-brand returns portal with tracking and notifications.

Features

• Branded returns and exchanges: The tool offers a white-labelled returns portal where consumers can choose from a variety of returns options.
• Live exchanges: Offer exchanges with the same or different products to keep revenue in the business.
• ClickPost’s NPR (non-pickup report) module collects shopper feedback to initiate the pickup re-attempt if there is a failed pickup.

Pricing

To access ClickPost’s returns platform, you’d have to be on their ReturnsPro plan which does not have transparent pricing.

Pros and Cons

✅ A good range of carrier integrations.

✅ Single-view order management.

✅ Good customisation options with on-brand return tracking.

❌ Not as many return options as other alternatives to ClickPost.

❌ The analytics and reporting are not always correct, according to G2 reviews from merchants.

#4: ReturnGO

ReturnGO offers a sustainable returns management app that focuses on enabling merchants to save money from returns while tackling waste.

The returns software was built for large organizations that want to set up a seamless and environmentally friendly return experience for end-users.

Features

● Up-sell shoppers with exchanges as they are making a return to retain and/or increase revenue.

● Set up branded order tracking notifications to improve consumer loyalty.

● Return automations, such as ‘’request approval’’ automation and ‘’mark as done’’.

Pricing

ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.

The platform’s paid tiers start from $121/month for up to 2,000 annual returns.

The tool’s Pro plan costs $297/month and gives you access to white-labelling options, item validation features, and packaging slips.

ReturnGO has an Enterprise plan with custom pricing that offers advanced features, such as advanced automations, ERPs and notification integrations.

Pros and Cons

✅ Refunds, gift cards, and store credit returns options.

✅ Customisable returns portal that can be set up with up to 5 languages.

✅ Advanced returns automations.

❌ The starting price may not be very small-business-friendly.

❌ The Premium and Pro plans only support Shopify stores, which is why some merchants have been looking for alternatives to ReturnGO.

#5: nShift

nShift is a returns management software that helps you transform returns into exchanges while gaining insights into why consumers return products.

The tool, similar to ReturnGO,  is good for environmentally-conscious retailers who want to track and report on their emissions.

Features

• Get insights into why shoppers return items to identify product faults and returns trends.
• Improve and reduce the costs of your returns with nShift’s optimised multi-carrier shipping process.
• Emissions tracking and reporting: nShift is trying to decrease its carbon footprint by providing merchants with emissions tracking and reporting.

Pricing

Similar to ClickPost, nShift does not disclose its pricing at the moment.

Pros and Cons

✅ Emissions tracking and reporting for environmentally-conscious store owners.

✅ The platform can be set up within a few days on its lowest-paid tier, according to a G2 review.

✅ A vast network of international and local carriers.

❌ Not as many return options as alternatives to nShift like Loop Returns, ReBound, and ZigZag Global.

❌ Customer support is reportedly not as good as other alternatives.

#6: ReBound

ReBound is a global returns management app that helps merchants reduce their cost of returns with the platform’s efficient RMA management.

The returns tool is ideal for enterprises looking to take care of the entire returns flow for all sources of returns.

Features

• Omnichannel returns: Your company can handle the process of the entire returns flow for all sources of returns.
• RMA management: You can reduce your cost of returns by up to 5% with ReBound’s efficient returns routing.
• A good range of return options for consumers, such as home collection and drop-off services.

Pricing

ReBound does not currently disclose their pricing, so you will have to contact them to receive a quote.

Pros and Cons

✅ Return tracking with branded push notifications for your consumers.

✅ One-click Shopify integration that adds different return options.

✅ Efficient RMA management to reduce returns costs.

❌ Some end users have lost orders with their service, according to TrustPilot reviews.

❌ Less return options for end users than other ReBound alternatives on the market.

#7: Aftership

Aftership is a returns management software that allows merchants to set up rule-based returns automations.

The platform is best for merchants who are looking for more customisation options.

Features

• Re-capture revenue with product exchanges, fraud prevention (e.g., staging and wardrobing), and offer partial refunds to consumers.
• Rule-based returns automations:  Optimise return costs and retain more revenue from consumers
• Other returns features, such as return eligibility rules, an analytics dashboard, and automated resolutions.

Pricing

Aftership has four monthly plans that are based on how many shipments per year your online store is expecting.

The Essentials plan starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.

To access the tool’s advanced features, you’d have to be on the Pro plan ($49/month) or the Premium plan which costs $199/month.

Aftership also has an Enterprise plan with custom pricing for online brands that have more than 12,000+ returns per year, which adds Instant Exchanges and enterprise-grade security.

Pros and Cons

✅ Rule-based return automations with eligibility criteria.

✅ SME-friendly pricing that starts from as little as $19/month.

✅ Good range of carriers.

❌ The analytics and data insights may not be as useful and powerful on lower tiers, according to G2 reviews.

❌ Not as easy to set up and use, which is why some merchants have been looking for alternatives to Aftership.

#8: Narvar

Narvar is a returns management solution that provides merchants with branded returns tracking and reason-based fees for returns.

The platform is best for merchants who are looking to reduce their cost of returns with the platform’s smart routing.

Features

• Enable your customers to choose how they want to return, as they can choose from home pick-up, store drop-offs, and other drop-off locations.
• Reason-based fees for returns, such as ‘’no return shipping fee’’ for an incorrect item.
• Reduce the cost of returns with Narvar’s smart routing of returned inventory to minimise the costs of returns.

Pricing

Narvar does not currently disclose its pricing, so you’d have to contact them to receive a quote.

Pros and Cons

✅ Advanced return rules.

✅ Narvar’s Network data lets you identify and reduce fraudulent returns.

✅ Returns portal that can be customised to your brand with branded notifications.

❌ Less carrier integrations than other alternatives.

❌ It takes 60-90 days for full implementation and integration of the Narvar software, according to verified user reviews.

#9: ReturnPro

ReturnPro is a post-purchase experience platform that lets you reduce your cost of returns, maximise recovery, and increase operational efficiency.

The platform offers instant refunds for your shoppers, instant exchanges, and return-to-store credit so you can save the sale.

Features

• Returns and exchanges that are easy to use from an end-user perspective with the option to return a gift.
• Fraud detection and prevention features that let you identify anomalies, such as wardrobing and condition-based shipping fraud.
• Returns warehouse management system (RWMS) lets you build, implement and change complex reverse supply chain workflows with a no-code drag-and-drop creator.

Pricing

ReturnPro has a free plan with a Walmart connector only that lets you get access to up to 100 returns per month.

To access the platform’s advanced features and get access to more returns, you’d have to be on one of their 4 paid plans:

• Marketplace Seller: $29.99/month for up to 100 returns per month.
• eCommerce Lite: $79.99/month for up to 500 returns per month.
• Professional: $599.99/month for up to 2,000 returns per month.
• Retail Pro: $1,599.99/month for up to 5,000 returns per month.

Pros & Cons

✅ A variety of return rules, such as a ‘’Keep it’’ rule.

✅ Advanced return insights.

✅ The pricing plans can accommodate both small and large enterprises.

❌ There are not as many return options for end-users as other alternatives.

❌ The returns warehouse management system (RWMS) is only available in the Enterprise plan.

Next Steps: Offer More Return Options To Save Costs & Battle Return Fraud With ZigZag Global

We went over the 9 best returns management platforms that can help you minimise your cost of returns and delight your shoppers in 2025.

Each returns app that we reviewed has its strengths, weaknesses, and pros & cons.

Built for merchants who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any online store’s post-purchase experience.

If you’re an e-commerce leader looking for a returns management platform that offers:

• A customisable returns portal that can be personalised to your shoppers.
• Wide range of return options, such as paid returns, return to store credit, and return to gift card.
• Access to detailed analytics and reports on what drives consumers to return products.

Book a demo with ZigZag

Then you can book a demo to learn more about ZigZag Global.

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