Top 8 Aftership Alternatives & Competitors In 2025 [Reviewed]

If you’re a merchant looking for Aftership alternatives to streamline your returns process and offer multiple returns options (e.g., paid returns), this guide is for you.

The returns management platform supports 1,000+ carriers and offers a good end-user experience.

Despite that, we found some merchants have expressed concerns about their pricing model, usability, and customer service.

We researched 30+ returns management platforms, went through verified reviews on websites like G2 and Capterra, and talked to merchants to create a list of the eight best Aftership alternatives in 2025.

This buyer guide covers each tool’s features, pricing, pros/cons, and use cases to help you make an informed decision.

Before we start, let’s go over why e-commerce leaders consider switching from Aftership. ⤵️

Why Are Merchants Looking To Switch From Aftership?

#1: Not Easy To Set Up & Use

A verified mid-market customer of the platform noted that the platform was not very straightforward for them to set up.

They also mention how confusing the admin panel can be, with some aspects ‘’hard to find’’ - such as invoices for additional orders.

‘’Not always straightforward to set up, admin panel can be confusing, hard to find invoices for additional orders like monthly SMS bills.’’ - G2 Review.

#2: The Software Can Get Very Expensive

The most recurring complaint about Aftership has been how expensive it can be if you are receiving plenty of packages per month.

‘’It's fairly expensive to send over 100 packages per month. SMS is sort of expensive feature, but handy to have though.’’ - G2 Review.

We found one more merchant on Capterra who has used the platform for 2+ years and notes that Aftership changed their pricing model.

As a result, they had to scale back their plan and lose access to some features.

‘’Over the course of using this software, Aftership changed its pricing model. This was frustrating because I was grandfathered in, however, I needed to scale back my plan with them. In looking to scale back my plan it would have been more expensive to downgrade the quota due to the new pricing model. Also, several features of the software got restricted unless I upgraded to a more expensive plan.’’ - Capterra Review.

#3: Sub-Optimal Customer Support Experience

We noticed plenty of negative reviews covering bad experiences with Aftership’s customer support.

Small business owners who are on the lower tiers of the pricing plans do not seem very satisfied with how long it took them to resolve their issues.

‘’The Online Chat is unprofessional. I spent an hour waiting for an agent to resolve my issue. Three agents were switched during this 1 hour. Get a reply from them every 5 minutes. It's a waste of time.’’ - G2 Review.

#4: Software can glitch

Software can be buggy at times. That is fairly normal for technology as a whole but it can cause problems for retailers if issues persist and don’t get fixed by their returns solution.

How To Choose The Right Alternative To Aftership?

When evaluating the best Aftership competitors, we looked at the following criteria:

Pricing model

It should be affordable for merchants of all sizes to set up a returns portal on their online store while accessing a comprehensive range of features.

That includes how much it would cost per return, and how much money would you save from partnering with carriers.

Depth of Carriers

As the number of carriers is one of Aftership’s strengths, we looked at competitors who can match their domestic and international carriers.

A good range of carriers allows merchants to offer customers multiple shipping options and optimise logistics operations to reduce expenses.

Serviceability

We evaluated which areas the platforms were serving and if they could handle bulk orders.

Some parcel management tools had weight and delivery restrictions, which is why we left them out of this guide.

Shipment tracking capabilities

The platform should give you real-time updates on where the packages are and also offer a portal for end-users to keep track of their shipments.

That allows merchants to react to delays.

Returns options for end users

Recent trends have emerged, such as ‘’paid returns’’, ‘’return to store’’, and ‘’return to gift cards’’.

This gives customers more flexibility in how they want their returns to be managed and improves customer loyalty.

Payment options for end users

Customers have also grown fond of being able to choose payment options in case they want to get a refund or pay for a return.

Different modes of payment include PayPal, Stripe, bank transfers, and credit cards.

Customer support

If issues with returns arise, there should be a dedicated support team to resolve customers’ complaints quickly - even on the lower pricing tiers.

We all know how frustrating WISMO calls can be (Where Is My Order!?).

User reviews

When we looked at the different returns providers, we looked at both their pros and cons by looking at their verified customer reviews.

Let’s now go over the e-commerce returns platforms that best meet this criteria:

#1: ZigZag

ZigZag is the best Aftership alternative for merchants who are looking to streamline their returns process across 170+ countries and offer their consumers different returns options.

Note: Even though ZigZag Global is our platform, we will provide an unbiased and objective perspective on why our returns software is the best Aftership alternative in 2025.

As 53% of shoppers avoid purchases due to unfavourable returns policies, more and more merchants have been looking for ways to automate their returns process and offer multiple return options.

Let’s review the features👇that retailers like SportsDirect, Ted Baker, Puma, Boden, and Swarovski love about ZigZag.

Customisable Returns Portal That Is Personalised To Consumers

Alongside changing a returns portal's aesthetic to reflect a brand's image, ZigZag’s portal permits merchants to change returns rules too.

You can adapt returns solutions (such as a gift card, exchange, or cash refund) depending on a customer's reason (such as faulty, doesn’t fit, or unsuitable) for returning.

Get a feel of how ZigZag’s platform works in our guided demo: 👇

Single Click Shopify Integration

Our returns management platform can also be set up on Shopify with as little effort as one click.

• One-click installation: You can install our ZigZag plugin with a simple click to offer hassle-free returns to your customers.
• Save the sale with exchanges: Instead of a full refund, your brand can offer exchanges or refunds to gift cards.
• Cut the costs of your returns: ZigZag can save you up to 57% in your return costs due to our consolidation and efficient routing of returns.

💡 ZigZag also offers live exchanges through our Shopify returns portal to support local and international merchants.

International Returns To Over 170 Origin Countries

ZigZag facilitates seamless international returns in 170+ countries by connecting retailers with 1,500+ global carriers.

Our returns portal accepts multiple currencies and provides different language settings for international consumers.

Wide Range of Returns Options

The goal of our platform is not only to manage your returns, but to help you save time, money, and to improve your customer loyalty.

This is why our returns platform offers the following returns options for end-users:

In-Store Returns

We encourage retailers to implement free in-store returns to slash shipping costs, boost foot traffic in-store, and give customers more ways to get a refund.

Store Credit To Save the Sale

Our research found that 57% of consumers are happy to accept store credit instead of a refund.

This is why, to help you keep the sale, we added this option to our retailers’ portal so you can keep money in the business and allow consumers faster refunds.

[New] Paid Returns

As 48% of consumers are happy paying for returns and with a 32% rise in paid returns since 2023, consumer behaviour towards paid returns is changing.

We are aiming to inspire more retailers to take the plunge and add paid returns to their returns policies.

Here’s why our customers have been loving paid returns:

• Returned costs are covered so your brand is not on the losing end.
• End users can’t exploit the free returns policy to engage in wardrobing.
• Customers are likely to make better buying decisions.

Paid returns are the solution to wardrobing, as we’ve discussed in our recent article on how merchants can deal with wardrobing and staging.

Advanced Reporting Software

Our returns software offers in-depth reporting on returns that tracks everything for merchants to view and manage from one portal, such as:

• Comparing the popularity of the different refund solutions.
• Evaluating the common reasons why shoppers return products.
• Reviewing revenue generated from paid returns.
• Detecting suspicious returns behaviour.

Case Study: How ECCO Improved The Returns Experience For Consumers

ECCO partnered with ZigZag to better track their return orders, get more insights into their returns data, and minimise lead times.

The online retailer transformed its returns experience and has:

• Started making more data-driven decisions with ZigZag’s reporting features, and are now able to understand why products are returned.
• Gone paperless with 50% of its returns.
• Started refunding quicker, as our platform was able to speed up their supply chain and refund processing.

To learn more about smarter returns with ZigZag, book a demo to see the portal in action and discuss tailoring a solution for your business.

ZigZag Pros & Cons

✅ 1,500+ carriers to manage domestic and international returns.

✅ Advanced reporting and analytics on returns to uncover why customers return products.

✅ Returning options, such as paid returns, return to store, and return to gift card.

✅ Shopify integration that helps you get started with 1 click.

✅ Customisable returns portal.

❌ Shipping back from the EU can take some time, according to a G2 review.

❌ Some users of our platform note that some of the carriers can be slower than others.

#2: Narvar

Narvar is a returns management platform that lets your customers receive clear delivery expectations and track their returns.

The platform is a viable alternative to Aftership for large enterprises looking to reduce the cost of returns.

Features

• Let your customers choose how they want to return the product, as they can choose from home pick-up, store drop-offs, and 200,000+ other drop-off locations
• Reason-based fees for returns: Provide a better user experience when your brand makes an error, such as ‘’no return shipping fee’’ for an incorrect item
• Both the merchants and customers can keep track of the returns in real-time.

Pricing

Narvar has not publicly disclosed their pricing, so you’d have to contact them to receive a quote.

Pros and Cons

✅ Reduce the cost of returns with smart routing.

✅ Push notifications and email updates.

✅ Returns portal that can be customised to your brand.

❌ Narvar partners with ‘’only’’ 300 carriers, unlike Aftership and ZigZag Global which offer 1,000+.

❌ According to users, it takes 60-90 days for full implementation and integration of the Narvar software.

#3: Loop Returns

Loop Returns is an international returns management software that enables merchants to customise their returns portal.

Similar to ZigZag Global, Loop offers its consumers a range of returns options.

Features

• Customisable returns portal where you can delight your end users with returns that are saving you the conversion with exchanges.
• Efficient tracking to keep your shoppers up to date with transparent order, return, and exchange status updates.
• Different returns options, such as exchanges, drop-off returns and their ‘’Shop Now’’ feature.

Pricing

Loop Returns offers a usage-based plan that starts from $29/month and offers automated returns policies and access to one destination.

To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their more expensive plans.

Pros and Cons

✅ Customisable returns portal that offers a good range of returns options.

✅ Fraud prevention features to battle wardrobing and staging.

✅ Shop Now functionality to enable customers to check out products when exchanging.

❌ The set-up of the platform can take a while, similar to Narvar.

❌ The pricing model penalises companies for exceeding the returns limit with high charges.

❌ Not a vast array of carrier services on offer

#4: nShift

nShift is a returns management platform that offers a suite of products to help you manage the post-purchase customer experience.

Features

• Insights into why your products are being returned, enabling you to gain a deeper understanding of product faults and returns trends.
• Delivery management: nShift optimises multi-carrier shipping processes and works with the world’s largest carriers to help you better meet customer needs.
• Emissions tracking and reporting: The brand tries to lower its carbon footprint by providing retailers with emissions tracking and reporting.

Pricing

Similar to Narvar, nShift does not publicly disclose its pricing, so you’d have to request a call-back or schedule a demo with them.

Pros and Cons

✅ Emissions tracking and reporting for environmentally-conscious retailers.

✅ Can be set up within a few days on its lowest-paid plan.

✅ Good network of international and local carriers.

❌ Not as many return options as Loop and ZigZag Global.

❌ Customer support is not as good as other competitors.

#5: ReBound

ReBound is an omnichannel returns management platform that has a large global logistics network. You can read about alternatives to ReBound here!

Features

• Omnichannel returns to take care of the entire returns flow for all sources of returns.
• RMA management to reduce your return costs by up to 5%.
• One-click Shopify integration to streamline your Shopify returns with multiple returns options, such as home collection and drop-off services.

Pricing

ReBound does not publicly disclose their pricing, so you’d have to contact them to receive a quote.

Pros and Cons

✅ Good order tracking features with push notifications.

✅ One-click Shopify integration, similar to ZigZag Global.

✅ RMA management to reduce the cost of returns.

❌ TrustPilot reviews show that some consumers have lost orders with their service.

❌ Less returns options for end users than other competitors.

#6: ReturnGO

ReturnGO is a sustainable returns management platform that focuses on saving retailers money while tackling waste.

Features

• Seamless returns experience that is socially and environmentally friendly where you can offer refunds, gift cards, and store credit.
• Send out branded order tracking notifications for any shipment to improve customer loyalty
• A range of automations, such as ‘’request approval’’ automation and ‘’mark as done’’.

Pricing

ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.

Their plans start from $121/month for up to 2,000 annual returns.

Pros and Cons

✅ Refunds, gift cards, and store credit returns options.

✅ Customisable returns portal with up to 5 languages.

✅ Advanced returns management automations.

❌ Starting price may not be very small-business-friendly, which is why you should evaluate ReturnGO alternatives.

❌ Premium and Pro plans support only Shopify.

#7: Easyship

Easyship is a returns management solution that can be connected to Shopify, TikTok Shop, Woocommerce, and Squarespace.

The software is a viable alternative to Aftership for SMEs that want to introduce pre-paid return labels to their return experience so customers can easily return items in their delivery if they want to.

Features

• A viable option for US-based retailers due to the platform’s cheap shipping rates with USPS, UPS, and FedEx.
• Easily create pre-paid return labels. Shoppers would also be able to print and attach their own labels for fast returns processing.
• A worldwide network of 3PL and fulfilment warehouses that helps you improve transit times and reduce tariff exposure.

Pricing

Easyship has a free plan that offers up to 50 monthly shipments with discounted shipping rates.

To get access to more monthly shipments and advanced features, you’d have to be on one of their three paid plans that start from £23/month when billed annually.

Pros and Cons

✅ Ideal for international returns.

✅ A free forever plan that lets you send up to 50 shipments per month.

✅ Easy to be integrated and set up with a user-friendly interface, unlike Aftership.

❌ Not very good for larger order volumes due to technical limitations.

❌ The interface does not allow copying of previous shipments, which is time-wasting.

#8: Parcel Perform

Parcel Perform is a Singapore-based returns inventory management software that helps you reduce shipping costs and improve customer satisfaction.

Features

• Stop the ‘’where is my order’’ complaints by upselling your customers while they are waiting for their orders.
• Different return options, such as return to store credit improve customer loyalty and lifetime value.
• ‘’VIP’’ returns tracking that is personalised to your customers and offers transparent delivery dates. The platform provides the estimated time of arrival and issues a new date if there are order delays.

Pricing

Parcel Perform does not disclose their pricing, so you’d have to contact their team for a quote and a product demo.

Pros and Cons

✅ Personalised return tracking.

✅ Good range of returns options, such as return to store credit.

✅ GDPR compliant, adhering to the highest levels of security regulations to keep customer data safe.

❌ Some users report glitches in the platform, which has made some aspects of the software hard to use.

❌ Issue resolution can be slow at times.

Next Steps: Save Money On International & Domestic Returns With ZigZag Global

We went over the 8 best alternatives to Aftership that can help you minimise your cost of returns and offer a better customer support experience when you need it.

Each returns tool that we reviewed has its strengths, weaknesses, and pros & cons.

Built for merchants who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any company’s post-sales experience.

If you’re looking for a returns management platform that offers:

• A customisable returns portal that can be personalised to your customers.
• Wide range of return options, such as paid returns, return to store credit, and return to gift card.
• Access to detailed analytics and reports on what drives consumers to return products.

Book a demo with ZigZag

Then you can book a demo to learn more about ZigZag Global.