Boden chooses ZigZag as its Global Returns Partner

Boden has switched to ZigZag, the leading provider of technology-driven retail returns solutions, to manage its global returns. This partnership is set to deliver projected substantial savings in returns carriage costs, thanks to ZigZag’s international carrier relationships offering superior rates than those Boden procures either directly or from its previous returns partner

Through ZigZag’s returns solutions, the partnership will enable Boden to simplify the returns process while improving cost efficiencies and customer satisfaction. Boden aims to maintain its largely free returns service at a reduced cost and accelerate refund processing times for its customers.

Boden will gain access to detailed insights into customer returns behaviour and preferences through ZigZag’s returns portal. These insights will enable Boden to better understand returns reasons, preferred carriers, toxic products and returns methods.

Colin Dawes, Head of Logistics at Boden commented: "We switched to ZigZag as our returns provider not only to make savings across our supply chain, but more importantly to improve our customer's returns experience with technical and data driven excellence. It’s been an eye-opener for us in understanding how our customer base differs from the rest of the market.

"We want our returns policy to be a true reflection of what our customers need and now we have another layer of visibility to inform our approach."​

Al Gerrie, CEO at ZigZag, commented: “Boden’s significant online presence made it clear from the outset that our global carrier network would be an asset for them. Beyond cost savings, the early stages of our partnership have been encouraging, with positive feedback highlighting how our work is helping Boden forge a closer connection with its customers. Their commitment to offering free returns underscores their deep care for customer expectations, making them an ideal partner for us. With our portal data and research capabilities, we’re confident we can deliver the insights Boden needs to refine its returns policy and better serve its customers.”

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About ZigZag 

ZigZag is a software solution to help eCommerce retailers manage returns domestically and globally. The ZigZag platform connects major retailers to a global network of over 200 warehouses and 1,500+ carrier services in over 170+ countries. ZigZag's clients include Selfridges, Frasers Group, Boden, New Look, Puma, The Hut Group, and many more.

ZigZag delivers best-in-class technology and service to transform the post-purchase and returns experience globally. ZigZag’s mission is to reduce cost and waste, increase customer loyalty, and enable our clients to be more profitable and sustainable.  

ZigZag has continually been awarded for its innovation and data winning 15 awards since 2019, including Tech Innovator of the Year at the prestigious Drapers Awards 2023 and is nominated again in 2024.

Learn more about ZigZag at https://www.zigzag.global/