The 8 Best ReBound Alternatives For Returns Management in 2025

Looking for a ReBound alternative to optimise your returns process, save on returns, and improve your customers’ post-purchase experience with your store?

The returns solution offers advanced RMA management and helps you handle the process of the entire returns flow for all sources of returns to your store. ReBound work with big brands such as River Island, ASOS,  Debenhams, and up until recently Boden, namely in fashion retail and technology.

Despite that, our team found reviews from shoppers who were disappointed with the lack of communication and updates from the platform on their returns.

We researched 30+ returns platforms, sifted through verified shopper reviews on Trustpilot, and talked to e-commerce managers to create a list of the eight best ReBound alternatives in 2025.

In this guide, we will cover each return software’s features, pricing, pros/cons, and use cases to help you make a more informed decision.

Before we begin, let’s go over why retailers might consider switching from ReBound. ⤵️

Why Are Some Merchants Looking To Switch From ReBound?

Disclaimer: Since there are very limited public reviews of retailers of ReBound on the Internet, we decided to include reviews of the platform from consumers, going over their experiences with the software.

#1: Dissatisfied End Users

We found plenty of dissatisfied shoppers on Trustpilot who expressed their concerns about using ReBound.

One of the reviewers in the US claims that their parcel has not moved in two weeks and they had to pay almost $30 for postage.

When we looked at ReBound’s Google reviews, we found a business owner who notes that some of their customers were left in financial distress and not willing to come back to their brand again.

#2: Lack of Communication & Updates With End-Users

Another complaint of shoppers has been the lack of communication and updates from ReBound regarding refunds and returns.

A British consumer claims that there have been no updates or refunds for the past 1 month ever since returning an item to one of the merchants ReBound works with.

Another US customer claims that they have currently 3 parcels missing, which has been causing them stress.

#3: Issues With Logistics (Long Lead Times)

Lastly, some end users have been expressing concerns with ReBound’s logistics.

A British shopper claims that 2 of their returns have been sitting in a local delivery hub for 3 weeks.

What Factors To Consider When Evaluating ReBound Alternatives

When evaluating competitors of ReBound to create this comprehensive buyer guide, we looked at the following criteria:

• Shopper experience: First and foremost, we looked at TrustPilot reviews of the platforms if shoppers are satisfied with their returns experience.
• Pricing model: The returns management platform’s pricing model should align with your budget and expected returns.
• Customer support: If there are issues with end-user returns or you have any questions, there should be dedicated support for your store.
• Return options for shoppers: A comprehensive range of return options will give shoppers more choices, such as exchanges, ‘’return to gift card’’, paid returns, and ‘’return to store credit.’’
• Ease of use: We looked at retailer reviews from G2 and Capterra to see if merchants think of the platforms as easy to use.
• Carrier integrations: Returns platforms with a larger number of carrier options would help you optimise your logistics operations and reduce the cost of returns.

Let’s now go over the best returns solutions that meet this criteria:

#1: ZigZag

ZigZag is the best ReBound alternative on the market for retailers looking to streamline, optimise, and automate their returns process while satisfying shoppers with a positive returns experience.

Our software lets you build a custom returns portal and offer your consumers different return options, and is trusted by brands like Boden, New Look, THG, and Superdry.

Note: Even though ZigZag is our returns platform, we’ll aim to provide an unbiased perspective on why our returns management solution is the best ReBound alternative in 2025.

As 53% of shoppers avoid purchases due to unfavourable returns policies, more and more retailers are looking for ways to automate their returns process and offer multiple return options.

Let’s review the features 👇 that industry-leading retailers like SportsDirect, Ted Baker, Puma, and Swarovski love about ZigZag Global.

Customisable Returns Portal That Is Tailored To Your Customers

Our customisable returns portal enables retailers to change returns rules alongside white-labelling the portal so the portal can be on-brand.

With ZigZag, you can offer your shoppers new returns solutions (such as a gift card, exchange, or cash refund) depending on the shopper's reason for returning.

For example, possible reasons for returning could be that the product was faulty, did not fit, or was unsuitable.

Get a feel of how ZigZag’s platform works in our guided demo: 👇

Single Click Shopify Integration

Our returns management platform can also be set up on Shopify with as little effort as one click.

Here’s why the merchants who work with us love our Shopify integration:

• One-click installation: You can install the ZigZag plug-in with a simple click to offer a hassle-free returns experience to your shoppers.
• Keep revenue in the business with exchanges: Your store can offer exchanges or refunds to gift cards instead of a full refund.
• Minimise the costs of returns: Save up to 57% on your return costs with our consolidation and efficient routing of returns.

💡 Did you know that 57% of shoppers who are considering returning items would accept a gift card as a refund?

This return option allows you to ‘’save the sale’’ by keeping capital in your business while benefiting customers with a gift card option they can use on your store.

International Returns To 170+ Origin Countries

One more reason why you should consider ZigZag to be your returns management platform is that our returns software facilitates international returns.

The platform lets you connect with 1,500+ global carriers in more than 170 origin countries.

➡️ ZigZag’s return portal is also capable of accepting multiple currencies and provides different language settings for international customers.

Wide Range of Returns Options

The goal of our returns platform is not only to manage your returns operations.

Our end goal is to help your online store save time, and money, and to improve your customers’ loyalty by providing them with a seamless returns experience.

This is why ZigZag Global offers the following returns options for your consumers:

In-Store Returns

In-store returns are when customers would rather save on the cost of returning a product by going to your store in person.

Implementing free in-store returns can help you slash shipping costs, boost foot traffic to your physical store, and give shoppers more ways to get a refund.

Store Credit To Save the Sale

Return to store credit is when customers get a refund in the form of a gift card to your store, instead of a monetary refund in their bank account.

We add this return option to our retailers’ portal to help you keep the sale and allow your shoppers to continue shopping on your website.

Paid Returns

As 48% of consumers are happy paying for returns and there’s a 32% rise in paid returns since last year, we’ve started recommending our merchants to offer paid returns on their stores.

Paid returns are when you ask your consumers to pay a small fee to return their product.

Even though some retailers are hesitant to charge their customers for returns, paid returns have gained traction and are now considered more acceptable than they were in the past.

We’ve even seen customers react positively to paid returns, as it serves as a price tag to test out a product and return it if they do not like it.

Here are a few reasons why merchants have been offering paid returns:

• Returned costs are covered so your organisation is not on the losing end.
• Consumers can’t exploit the free returns policy to engage in wardrobing.
• Shoppers are likely to make better buying decisions.

💡 Recently, we wrote an article on how merchants can deal with wardrobing and staging, as we went over that paid returns are the solution to wardrobing.

Advanced Reporting Software

Our returns platform offers advanced reporting software that tracks everything for you to view and manage from one place, such as:

• Comparing the popularity of refund solutions in your store.
• Evaluating the most common reasons why shoppers return products.
• Reviewing revenue generated from paid returns.
• Detecting suspicious returns behaviour.

Case Study: New Look & Their Convenient Drop-Off Kiosks

New Look partnered with ZigZag as it was facing high costs of returns and was not able to understand why its consumers returned items.

With our returns platform, New Look introduced free and paid return options, where the in-store returns were free of charge, and there was a charge of £2.50 for paid returns.

The retailer transformed its returns experience and has:

• Received a 20% decrease in return status queries when the improved tracking was implemented.
• Doubled their in-store returns via the combination of easy in-store returns and paid online returns.
• Increased their rating from 4.3/5 to 4.7/5 on Trustpilot.

To learn more about smarter returns with ZigZag, book a demo to see the returns portal in action and discuss customising a solution for your business.

ZigZag Pros & Cons

✅ 1,500+ international carriers to manage domestic and international returns.

✅ Advanced reporting and returns analytics to uncover why consumers return products.

✅ Wide range of returning options for your customers, such as paid returns, free in-store returns, and return to gift cards.

✅ Shopify integration that helps you get started with a single click.

✅ Customisable returns portal.

❌ Shipping back from the EU might take some time, according to a G2 review.

❌ Some users note that some of the carriers can be slower than others.

#2: Narvar

Narvar is a returns management platform which helps you streamline your returns process by setting out clear delivery expectations and easy returns tracking.

The platform is a viable alternative to ReBound for retailers looking to keep their shoppers up-to-date with multi-channel messaging.

Features

• Your shoppers can choose to return with a home pick-up, store drop-off, and 200,000+ other drop-off locations.
• Keep your customers up-to-date with multi-channel messaging across email and mobile.
• Fast-track the next purchase and retain up to 40% of your revenue with exchanges, instant credit, and return to gift cards.

Pricing

Narvar has not disclosed their pricing publicly, so you’d have to contact them to get a quote.

Pros and Cons

✅ Return rules to accept returns from any channel.

✅ You can reduce fraudulent returns with Narvar’s Network data.

✅ A good variety of return options and drop-off locations for consumers.

❌ Narvar partners with ‘’only’’ 300 carriers.

❌ According to users, it takes 60-90 days to fully implement and integrate the software, which is why retailers have been looking for Narvar alternatives .

#3: ReturnGO

ReturnGO is a returns management platform that focuses on saving you money while tackling waste.

The platform is a good alternative to ReBound for retailers that are looking to offer a seamless returns experience that is good for the environment.

Features

• Seamless returns experience that is socially and environmentally friendly where you can offer refunds, gift cards, and store credit.
• Send out branded order tracking notifications for any shipment to improve customer loyalty.
• Get access to AI-powered insights on your returns to optimize your returns process and increase your revenue.

Pricing

The platform bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.

ReturnGO’s plans start from $121/month for up to 2,000 annual returns.

Pros and Cons

✅ A comprehensive range of return options, such as refunds, gift cards, and store credit.

✅ You can set up a customisable returns portal with up to 5 languages.

✅ AI-powered insights on returns to refine the return process.

❌ Starting price may not be small-business-friendly, unlike some competitors to ReturnGO.

❌ Premium and Pro plans support only Shopify.

#4: Parcel Panel

Parcel Panel is a post-purchase experience platform that offers returns and exchanges for retailers.

The platform is a viable alternative to ReBound for brands that want to optimize the end-user experience, as the tool claims a 90% satisfaction rate of their returns.

Features

• Set up a branded returns page, where your customers can initiate self-service returns with clear visibility of the status of their returns or exchanges.
• Customizable eligibility rules that let you customize your return policy to provide the best experience for shoppers.
• Automatic return notifications, which let you engage customers through proactive return notifications to keep them informed at all times.

Pricing

Parcel Panel has a free version of its returns software that lets you get access to its basic features for up to 6 returns per month.

To access the tool’s more advanced features and access to more returns, you’d have to be on their Essential (from $20/month) or Professional ($59/month) plans.

Parcel Panel then charges $0.45 per extra return.

Pros and Cons

✅ Enterprise-grade security and compliance with a 99.99% uptime guarantee.

✅ Flexible exchanges that let you attract customers to exchanges, instead of returns.

✅ Access to 1,336 carrier integrations with 50+ app integrations.

❌ Less return options than other competitors on the market like ZigZag Global and ReturnGO.

❌ Advanced customization of the platform requires technical know-how, according to G2 reviews.

#5: nShift

nShift is an international returns platform that helps you manage the post-purchase shopper experience.

The tool is a nice alternative to ReBound for environmentally-conscious retailers who want to track and report on their emissions when returning items.

Features

• Be data-driven about why products are being returned to your store to identify returns trends.
• Emissions tracking and reporting: nShift tries to decrease its carbon footprint by providing merchants with emissions tracking and reporting.
• The platform can be set up within a few days, unlike other alternatives on the market.

Pricing

nShift does not currently disclose its pricing.

That means you’d have to request a call-back or schedule a demo with them.

Pros and Cons

✅ Emissions tracking and reporting.

✅ The platform can be set up within a few days on its lowest-paid tier.

✅ Good network of international and local carriers.

❌ Not as many return options as Loop Returns, ReBound, and ZigZag Global.

❌ Customer support may not be as good as other alternatives on the market, which is why some retailers have been looking to switch from nShift .

#6: Optoro

Optoro is a returns management system for retailers and 3PLs that lets you reduce your cost of returns and delight your shoppers.

The platform is a nice alternative to ReBound for retailers who want to optimize their returns logistics process.

Features

• Advanced end-to-end returns technology that lets you optimize the full lifecycle of a return.
• Customisable returns portal that lets you enable shoppers to initiate returns on their own while encouraging exchanges and store credit.
• A variety of return methods, such as convenient box-free, label-free return options for shoppers with home pick-ups and third-party drop-offs.

Pricing

Optoro currently does not disclose its pricing, so you’d have to contact them to get a quote and a product walkthrough.

Pros and Cons

✅ Encourage repurchases, and recover lost margin.

✅ Eliminate slow processing times.

✅ Good variety of return methods for shoppers.

❌ The interface can be confusing to navigate at first, according to a G2 review.

❌ The platform’s reporting system is not real-time and 100% in sync, according to another G2 review.

#7: Aftership

Aftership is a returns management platform that lets you offer proactive shipment tracking and get access to returns automation.

The platform is a viable alternative to ReBound for retailers who are looking to provide up-to-date status updates at each stage of the returns journey to keep shoppers posted.

Features

• Offer product exchanges, and partial refunds, and get access to fraud prevention features to keep money in the business.
• Returns status notifications that help you reassure customers by providing up-to-date status updates at each stage of their returns.
• Returns automation capabilities that let you minimize return costs and retain more revenue from shoppers.

Pricing

Aftership has four monthly plans that are based on how many shipments per year your online store is expecting.

The Essentials plan starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable tracking page.

To access the tool’s advanced features, such as carrier auto-correction and multiple tracking pages, you’d have to be on the Pro plan ($49/month) or Premium plan that costs $199/month.

Pros and Cons

✅ Features outside of returns for post-purchase customer retention, such as AI-powered recommendations.

✅ SME-friendly pricing that starts from as little as $19/month.

✅ Good range of international carriers.

❌ The analytics and data insights are not as useful and powerful on lower tiers.

❌ The Aftership branding is removed only in their Premium and Enterprise plans which start from £152/month.

#8: ClickPost

ClickPost is a logistics management platform that offers returns automation and on-brand tracking.

The software is a viable alternative to ReBound for merchants looking for failed pickup management to improve customer experience.

Features

• Branded returns and exchanges: The platform offers a white-labelled returns portal where shoppers can choose from a variety of returns options.
• Live exchanges: Instead of losing capital to returns, you can offer exchanges with the same or different products to keep the sale.
• Failed pickup management: If there’s a failed pickup, ClickPost’s NPR (non-pickup report) module will collect customer feedback to start the pickup re-attempt.

Pricing

To access ClickPost’s returns solution, you’d have to be on their ReturnsPro plan which does not disclose its pricing.

Pros and Cons

✅ Comprehensive range of carrier selection.

✅ Single-view order management.

✅ Failed pickup management for end users.

❌ Not as many return options as other alternatives to ClickPost .

❌ Analytics and reporting are not always correct, according to some customers.

Next Steps: Save On Returns With ZigZag Global

Each returns management platform that we reviewed has its strengths, weaknesses, and pros & cons.

We discussed the 8 best alternatives to ReBound that can help you reduce WISMO calls and delight your shoppers.

Built for merchants who operate globally, ZigZag offers an all-in-one returns solution that is designed to take over any company’s post-purchase experience.

If you’re looking for a returns platform that offers:

• A customisable returns portal that can be personalised to your customers.
• Wide range of return options, such as paid returns, return to store credit, and return to gift card.
• Access to detailed returns analytics and reports on what drives consumers to return products.

Then you can book a demo to learn more about ZigZag Global.

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