The 8 Best Enterprise Returns Management Software Companies For Large Retailers [2025]

Are you looking for the best enterprise returns management software for your large e-commerce store to save on returns and delight your shoppers at scale?

A good enterprise returns management platform can not only streamline your returns process across thousands of returns but also save you tens of thousands of pounds annually on return costs.

In this guide, we’ll go over the 8 best enterprise returns management software for online stores that have to handle thousands of returns every month.

Factors To Consider When Evaluating Returns Management Software For Your Enterprise

When evaluating the enterprise returns management solution to write this guide, we looked at the following criteria:

• Scalability: First and foremost, we evaluated if the platforms can deal with thousands of returns per month and provide each shopper with a satisfactory return process.
• Total global network: It was important to us to see the international coverage of the returns management platforms in terms of countries served and international drop-off locations.
• Customisation options: The best returns apps let you customise your return policy, the return portal, and return rules.
• End-user experience: We also looked at TrustPilot reviews of the platforms if shoppers are satisfied with their returns experience.
• Customer support and account management: If there are issues with returns or you have any questions, there should be dedicated support for your online store that responds swiftly.
• Return options: A comprehensive range of return options gives shoppers more choices and enables your brand to retain revenue, such as free return-to-store returns and paid returns.
• Shipment tracking capabilities: The returns platform should give consumers real-time updates on where their packages are.
• Depth of carriers: Returns platforms with a bigger range of carrier options would help you optimise your logistics operations, reduce expenses, and give you access to discounted rates.

💡 Last but not least, we looked at the return solutions’ user reviews by retailers so we could provide an unbiased perspective on strengths and weaknesses.

Let’s now go over the best returns platforms that meet this criteria:

#1: ZigZag

ZigZag (that’s us) offers the best enterprise returns management software for merchants looking to optimise and automate their returns process.

Our enterprise-grade returns solution lets you build a custom returns portal and offers your shoppers different return options that help you keep capital in the business and lower the costs of returns.

We also provide retailers with access to 220 localised warehouses and over 1,500 international carrier services, all of that across 170+ origin countries.

Note: Even though ZigZag Global is our returns solution, we’ll aim to provide an unbiased perspective on why we offer the best enterprise returns management software on the market.

More and more merchants from large organizations have come to us saying how they want to automate their returns process and offer their consumers more return options.

After all, we found that 53% of consumers avoid purchases due to unfavourable returns policies.

Let’s go over the features 👇 that enterprise retailers like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.

Customisable Returns Portal

ZigZag offers a customisable returns portal that enables large retailers to change returns rules alongside white-labelling the portal to reflect their brand.

Enterprises can adapt various new returns solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.

Possible reasons could be that the product was faulty, did not fit, or was unsuitable.

Get a feel of how ZigZag’s platform works in our guided demo: 👇

Single Click Shopify Integration

Is your online store on Shopify?

Our enterprise-grade returns management solution can also be set up on Shopify with as little effort as a single click.

Here’s why merchants love our Shopify integration:

• One-click installation: You can install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
• Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
• Cut the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.

💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.

This return option lets you keep money in your business while benefiting shoppers with a quick gift card option they can use in your store.

International Returns To 170+ Countries With 1,500+ Carrier Services.

The ‘’Global’’ part of ZigZag Global is because our returns software is ideal for international returns, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.

➡️ Our returns portal can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.

Comprehensive Range of Return Options For Consumers

The goal of our global returns solution is not only to manage your returns, but to help you save time, and money, and to improve the loyalty of your shoppers.

This is why ZigZag Global offers the following returns options for your shoppers:

In-Store Returns

In-store returns are when shoppers return the product to your store in person to save the costs of a paid return online.

Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.

💡 ZigZag also offers in-store drop-off kiosks for enterprises that are hassle-free for your shoppers (we’ll provide an example retailer who introduced it later).

Store Credit To Save the Sale

Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.

As consumers are happy to accept store credit instead of a refund (since it’s usually a greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.

Paid Returns

As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.

This is why we’ve started recommending the retailers we work with implement paid returns on their stores as the behaviour towards paid returns is changing.

That means asking consumers to pay a small fee to return their product.

Here are a few reasons why merchants have been offering paid returns:

• Returned costs are covered so your company is not on the losing end.
• Consumers can’t exploit the free returns policy to engage in wardrobing.
• Shoppers are likely to make better buying decisions.

💡 You can check out our recent article on how merchants can deal with wardrobing and staging, as we went over that paid returns are the solution to wardrobing.

➡️ Interested in how much money can ZigZag’s paid returns save your organization? You can check out our ROI Calculator.

Here’s a scenario, where you have 5,000 returns per month, and 20% of them are paid returns of £3.

That’ll save you a total of £3,000 per month.

Advanced Returns Analytics

Our returns app offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:

• Comparing the popularity of refund solutions.
• Evaluating the most common reasons why consumers return products.
• Reviewing revenue generated from paid returns.
• Detecting suspicious returns behaviour from shoppers.

Case Study: New Look Introduced Convenient Drop-Off Kiosks At Selected UK Shops

New Look, a retail chain company, partnered with ZigZag Global as it was facing high return costs and could not understand why customers returned items.

With our enterprise returns management solution, New Look introduced free and paid return options, where the in-store returns were free of charge, and there was a charge of £2.50 for paid returns.

The merchant transformed its returns experience and has:

• Received a 20% decrease in return status queries when the improved tracking was implemented.
• Doubled their in-store returns via the combination of easy in-store returns and paid online returns.
• Increased their rating from 4.3/5 to 4.7/5 on Trustpilot.

ZigZag Pros & Cons

✅ 1,500+ global carriers to manage domestic and international returns.

✅ Advanced reporting and returns analytics to uncover why customers return products.

✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.

✅ Single-click Shopify integration.

✅ Customisable returns portal.

❌ Shipping back from the EU might take some time, according to a G2 review.

❌ Some merchants note that some of the carriers can be slower than others.

Book a demo with ZigZag

To learn more about ZigZag Global’s smart returns, book a demo to see the returns portal in action and discuss customising a solution for your store.

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#2: Narvar

Narvar is another enterprise-grade returns management solution that provides retailers with branded returns tracking and reason-based fees for returns.

The platform offers smart routing that enables enterprises to reduce the cost of their returns.

Features

• Keep revenue in the business with a refund to gift card, and/or instant credit to your online store.
• Reason-based fees for returns, such as ‘’no return shipping fee’’ for an incorrect item.
• Reduce the cost of returns with Narvar’s smart routing of returned inventory to minimise the costs of returns.
• Proactive messaging that gives your shoppers personalised updates at every step of their return and refund process.

Pricing

Narvar does not currently disclose its pricing, so you’d have to contact them to receive a quote.

Pros and Cons

✅ Advanced return rules.

✅ Narvar’s Network data lets you identify and reduce fraudulent returns.

✅ Returns portal that can be customised to your brand with branded notifications.

❌ Less carrier integrations than other Narvar competitors on the market.

❌ It takes 60-90 days for full implementation and integration of the Narvar software, according to verified user reviews.

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#3: ReturnGO

ReturnGO is a sustainable returns management solution that focuses on enabling you to save money from returns while tackling waste.

The returns software was built for large organizations looking to set up an environmentally friendly return experience for shoppers.

Features

• Up-sell shoppers with exchanges as they are making a return to retain and/or increase revenue.
• You can set up branded order tracking notifications to improve shopper loyalty.
• Return automations, such as ‘’request approval’’ automation and ‘’mark as done’’.
• Enterprise-grade return analytics that gives you insights into exchanges, retained revenue, and reduced shipments.

Pricing

ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.

There are 3 paid plans for merchants:

• Premium: Starts from $121/month for up to 2,000 annual returns and gives you access to variant and product exchanges, and branded email notifications.
• Pro: Starts from $297/month for up to 5,000 annual returns and adds white-labelling options, item validation features, and packaging slips.
• Enterprise: Custom pricing, which gives you access to an order tracking portal and notifications, advanced automations, and multi-store plans.

Pros and Cons

✅ Refunds, gift cards, and store credit returns options.

✅ Customisable returns portal that can be set up with up to 5 languages.

✅ ERPs and notifications integrations with multi-store plans for enterprises.

❌ The starting price may not be very small-business-friendly, which is why we decided to include ReturnGO in this guide.

❌ The Premium and Pro plans only support Shopify stores, which is why some merchants have been looking for alternatives to ReturnGO.

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#4: Parcel Perform

Parcel Perform is a Singapore-based returns inventory management software that helps enterprises reduce shipping costs and improve customer satisfaction.

The platform offers personalised returns tracking as well as a variety of return options.

Features

• Stop the ‘’WISMO’’ complaints by upselling shoppers while they are waiting for their orders.
• Different return options, such as return to store credit improve consumer loyalty and lifetime value.
• ‘’VIP’’ returns tracking that is personalised to your customers and offers transparent delivery dates.

Pricing

Parcel Perform does not disclose their pricing, so you’d have to contact their team for a quote and a product demo.

Pros and Cons

✅ Personalised return tracking for your shoppers with estimated delivery dates.

✅ Good range of returns options, such as return to store credit.

✅ GDPR compliant, adhering to the highest levels of security regulations to keep customer data safe.

❌ Some users report glitches in the platform, which has made some aspects of the software hard to use.

❌ Issue resolution can be slow at times.

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#5: Aftership

Aftership is a returns management software that allows merchants to set up rule-based returns automations.

The platform is ideal for large enterprises who are looking for more customisation options.

Features

• Re-capture revenue with product exchanges, fraud prevention (e.g., staging and wardrobing), and offer partial refunds to your shoppers.
• Rule-based returns automations:  You can optimise return costs and retain more revenue from consumers.
• Other returns features, such as return eligibility rules, an analytics dashboard, and automated resolutions.
• A comprehensive range of global carriers with up to 300,000 drop-off locations.

Pricing

Aftership has four paid plans that are based on how many shipments per year your online store is expecting:

• Essentials: Starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.
• Pro: Starts from $49/month for 1,200 returns per year and adds automatic returns approval, refund to store credit, and general eligibility rules.
• Premium: Starts from $199/month for 2,400 returns per year and adds shipment status-triggered automations, exchange on store, and exchange for other items.
• Enterprise: Custom pricing for 12,000+ returns per year, which gives you access to instant exchanges, returns API, and enterprise-grade security.

Pros and Cons

✅ Rule-based return automations with eligibility criteria.

✅ SME-friendly pricing that starts from as little as $19/month.

✅ Good range of carriers.

❌ The analytics and data insights may not be as useful and powerful on lower tiers, according to G2 reviews.

❌ Not as easy to set up and use, which is why some merchants have been looking for alternatives to Aftership.

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#6: ClickPost

ClickPost is an enterprise-grade returns management solution that offers retailers returns automation and on-brand tracking.

We found the platform to be a good option for merchants looking to build an on-brand returns portal with tracking and notifications.

Features

• Branded returns and exchanges: A white-labelled returns portal where shoppers can choose from a variety of returns options.
• Live exchanges: Offer exchanges with the same or different products to keep revenue in the business.
• ClickPost’s NPR (non-pickup report) module collects shopper feedback to initiate the pickup re-attempt if there is a failed pickup.
• Reduce ‘’WISMO’’ calls and queries by providing your shoppers with real-time tracking.

Pricing

To access ClickPost’s returns platform, you’ll need to be on their ReturnsPro plan which does not have transparent pricing.

Pros and Cons

✅ A good range of carrier integrations.

✅ Single-view order management.

✅ Good customisation options with on-brand return tracking.

❌ Not as many return options as other alternatives to ClickPost.

❌ The analytics and reporting are not always correct, according to G2 reviews from merchants.

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#7: Outvio

Outvio offers a returns management solution that helps large organizations to expand into new markets.

The returns software lets you delight your consumers with positive returns and exchange experiences across different countries.

Features

• Automatically generate return labels and streamline product exchanges for any product variant.
• A fully customisable returns portal that is available in over 30 languages. You can also implement your desired return policy.
• Set up return and exchange notifications to keep shoppers up-to-date about their exchange while promoting other products.
• Keep capital in the business by automating product exchanges for any variant.

Pricing

Outvio offers 2 paid plans for their returns solution:

• Grow: €125/month plus order processing fee, which lets you return products with 90+ couriers and access to smart returns and exchanges rules.
• Conquer: €250/month plus order processing fee, which adds fully branded notifications, advanced analytics, and the tool’s fully automated Shopify exchanges.

Pros and Cons

✅ Multilingual customisable returns portal.

✅ On-brand return and exchange notifications.

✅ Smart returns and exchanges rules.

❌ Lack of return options that go beyond returns and refunds, check out Outvio alternatives here.

❌ Limited range of return courier services and drop-off locations for international retailers.

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#8: ShipStation

ShipStation offers a returns management solution that, similar to other tools, helps enterprises set up a branded returns portal to manage cross-channel returns.

The platform is a good option for large organizations looking to save money with pay-per-use return labels.

Features

• Set up a branded returns portal that allows your consumers to seamlessly return products and request exchanges.
• Send return labels with orders to speed up your returns process and manage returns centrally. The platform also lets you get access to label discounts to protect your returns budget.
• You can create and process RMAs to reduce administrative tasks and provide visibility to your customers. You can also prevent returns fraud that way.

Pricing

ShipStation’s pricing is primarily based on shipments per month:

• Starter plan: $9.99/month for 50 shipments/month.
• Growth plan: $29.99/month for 1,000 shipments/month.
• Scale plan: $99.99/month for 7,500 shipments/month.
• High-volume plan: $399.99/month for unlimited shipments/month.

Pros and Cons

✅ Brand-end labels and tracking of returns.

✅ SME-friendly pricing with a generous plan for Enterprises with unlimited shipments.

✅ You can send return labels with your orders, which is a good way of dealing with staging in e-commerce.

❌ Carrier rates are not as good as other alternatives on the market.

❌ Does not support FedEx, according to G2 reviews.

Next Steps: Offer More Return Options To Save Costs & Battle Return Fraud With ZigZag Global

We went over the 8 best enterprise-grade returns management platforms that can help you minimise your cost of returns and delight consumers in 2025.

Each returns solution that we reviewed has its strengths, weaknesses, and pros & cons.

Built for merchants who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any online store’s post-purchase experience.

If you’re an e-commerce leader looking for a returns management platform that offers:

A customisable returns portal that can be personalised to your shoppers.

Wide range of return options, such as paid returns, return to store credit, and return to gift card.

Access to detailed analytics and reports on what drives shoppers to return products.

Then you can book a demo to learn more about ZigZag Global.

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