The 8 Best Outvio Alternatives & Competitors For Returns Management

The 8 Best Outvio Alternatives & Competitors For Returns Management

Are you looking for Outvio alternatives to streamline your order shipping process and optimise your returns process to offset costs?

The 3PL and shipping software offer a returns management solution that helps you expand into new markets.

Despite that, some retailers mention that there are tracking page inaccuracies and limited reporting capabilities on top of pricing concerns.

We researched 30+ returns management software, looked at verified retailer reviews on G2, and talked to e-commerce managers to create a list of the eight best Outvio alternatives on the market.

In this guide, we will cover each tool’s features, pricing, pros/cons, and use cases to help you make a more informed decision.

➡️ Disclaimer: This article will focus on the best Outvio alternatives for returns management and post-purchase support for shoppers.

Before we start, let’s go over why retailers might consider switching from Outvio in the first place. ⤵️

Why Are Some Retailers Looking For Outvio Alternatives?

While Outvio has received praise for its shipping management capabilities and 3PL software, some users have reported issues that might lead businesses to consider alternatives.

Here are the most commonly mentioned drawbacks:

#1: Tracking Page Inaccuracies

Several users have reported problems with Outvio's tracking page functionality.

The tracking page often misses updates and provides incorrect location information.

This can lead to confusion for both businesses and their customers, potentially damaging the overall shipping experience.

‘’Tracking page needs work. Will miss updates and provide wrong locations.’’ – Capterra Review.

#2: Pricing Concerns

Some users find Outvio's pricing model to be a significant drawback.

While the service is good, it is considered too expensive when compared to alternatives in the market.

This is especially true for businesses that want to have more than one warehouse, as the costs can increase significantly.

Nothing pains a business quite like unexpected costs. It is vital that your returns solution is able to keep you on reliable carriage and doesn’t overcharge. Returns can be costly enough on their own!

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#3: Limited Reporting Features

A few users have expressed dissatisfaction with Outvio's reporting capabilities.

Some businesses need specific return reports that are currently not available in Outvio.

Others feel that the platform lacks more comprehensive data analytics.

For businesses that rely heavily on detailed analytics and reporting for decision-making, this limitation could be a significant drawback.

‘’For some internal management tasks in our company, we need several reports that are not available on their platform... at the moment. Outvio has committed to implementing this functionality in the coming months.’’ – G2 Review.

#4: Slow customer service support

Finally, as pointed out by the below user, the customer service team from Outvio is generally not the most responsive.

A good returns partner needs to be responsive and available to its retailers.

What Factors To Consider When Searching For The Right Alternative To Outvio?

When evaluating the best Outvio competitors for returns management, we looked at the following criteria:

• Shipment tracking capabilities: The returns platform should give your customers real-time updates on where the packages are.
• Return options: A comprehensive range of return options will give your consumers more choices and allow your brand to retain revenue and offset costs, such as free return-to-store returns and paid returns.
• Total global network: We wanted to see the international coverage of these platforms in terms of countries served for international retailers, as this is one of Outvio’s strengths.
• Reporting capabilities on returns:  This will help you better understand return behaviour and be able to spot return fraud.
• Pricing model: The returns platform’s pricing model should align with your budget and expected returns.
• Customer support and dedicated account management: If there are issues with returns or you have any questions about the software, there should be support for your store that responds quickly.
• Ease of use and set-up: We looked at G2 reviews to see if retailers think of the platforms as easy to use and set up.
• Depth of carriers: Returns platforms with a bigger range of carrier options would help you optimise your logistics operations, reduce expenses, and give you access to discounted rates.

💡 We also looked at the return platforms’ user reviews by retailers so we could provide an unbiased perspective on strengths and weaknesses.

Let’s now go over the best returns solutions that meet this criteria:

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#1: ZigZag Global

ZigZag Global (that’s us) offers the most comprehensive Outvio alternative on the market for global retailers looking to optimise and automate their returns process.

Unlike Outvio, ZigZag offers:

• Best-in-class key account management and customer support that will help you set up the returns portal and promptly answer questions.
• Advanced return analytics and reporting to help you spot wardrobing, staging, and bracketing.
• Our own carrier accounts, so you would not have to use your own carrier account.
• A bigger range of return options for shoppers, including paid returns and in-store returns, not just returns and exchanges.
• A comprehensive range of international carrier integrations so you can scale your returns management abroad, instead of using multiple returns management tools for the different markets.

Note: Even though ZigZag Global is our returns management solution, we’ll aim to provide an unbiased perspective on why we offer the best Outvio alternative on the market in 2025.

Our returns platform lets you build a custom returns portal and offers your consumers different return options that help you keep capital in the business and lower the costs of returns.

We also provide retailers with access to 220 localised warehouses and over 1,500 international carrier services, all across 170+ origin countries.

Let’s go over the features 👇 that enterprise merchants like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.

Customisable Returns Portal

ZigZag offers a customisable returns portal that enables you to change returns rules alongside white-labelling the portal to reflect your brand.

Your e-commerce team can adapt various new returns solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.

Reasons could be that the product was faulty, did not fit, or was unsuitable.

Get a feel of how ZigZag’s platform works in our guided demo: 👇

Single-Click Shopify Integration

Our returns management solution can also be set up on Shopify with as little effort as a single click.

Here’s why merchants love our Shopify returns management integration:

• One-click installation: Install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
• Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
• Cut the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.

💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.

This return option lets you keep money in your business while benefiting shoppers with a quick gift card option they can use in your store.

International Returns To 170+ Countries With 1,500+ Carrier Services.

The ‘’Global’’ part of ZigZag Global is because our returns software is ideal for international returns, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.

➡️ Our returns portal can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.

Instead of using multiple return management platforms for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.

Comprehensive Range of Return Options For Consumers

Unlike Outvio, our global returns solution does not only exist to manage your returns but to help you save time, money and improve the loyalty of your consumers.

This is why ZigZag Global offers the following returns options for your customers:

In-Store Returns

In-store returns are when your shoppers return the product to your store in person to save the costs of a paid return online.

Your online store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.

💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers.

Store Credit and Live Exchanges To Save the Sale

Return to store credit is when customers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.

As shoppers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.

Live Exchanges on the other hand stop the return from happening, giving consumers a second chance to pick an item they want.

➡️ Return to store credits allows you to increase and maintain the customer lifetime value.

➡️ Live Exchanges ensures consumers get what they want without having to wait for a refund.

Paid Returns

As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.

This is why we’ve started recommending that the retailers we work with implement paid returns in their stores, as the behaviour towards paid returns is changing.

That means asking consumers to pay a small fee to return their products.

Here are a few reasons why merchants have been offering paid returns:

• Returned costs are covered, so your company is not on the losing end.
• Consumers can’t exploit the free returns policy to engage in wardrobing.
• Shoppers are likely to make better buying decisions.

💡 You can check out our recent article on how merchants can deal with wardrobing and staging, as we went over that paid returns are the solution to wardrobing.

➡️ Interested in how much money ZigZag’s paid returns save your organization? You can check out our ROI Calculator.

Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.

That’ll save you a total of £3,000 per month.

Advanced Returns Analytics

Unlike Outvio, our returns management platform offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:

• Comparing the popularity of refund solutions.
• Evaluating the most common reasons why consumers return products.
• Reviewing revenue generated from paid returns.
• Detecting suspicious return behaviour from shoppers.

➡️ The merchants that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.

Case Study: How SportsShoes Revolutionised Its Post-Purchase Experience With ZigZag Global

SportsShoes partnered with ZigZag to deal with their issues of slow refund times and costly return solutions.

With over 1,500 carrier services across over 170 countries, partnering with ZigZag to manage the international returns experience allowed SportsShoes to tap into our vast logistics network.

SportsShoes is now able to bring returns back in a time-efficient and cost-effective manner to its warehouses.

The online retailer transformed its returns experience and has:

• Set up a returns portal that can be completed by customers in under 60 seconds.
• The ability to track orders and identify mistakes quickly helps the brand to process refunds fast and send out replacement items just as quickly.
• Introduced reliable and trackable carriers to their network to appeal to more consumers.

ZigZag Pros & Cons

✅ 1,500+ global carriers to manage international returns.

✅ Advanced reporting and returns analytics to uncover why customers return products.

✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.

✅ 500,000+ drop-off locations worldwide.

✅ Customisable returns portal with multiple currencies.

❌ Shipping back from the EU might take some time, according to a G2 review.

❌ Some retailers note that some of the carriers can be slower than others.

Book a demo with ZigZag

To learn more about smarter returns with ZigZag, book a demo to see the portal in action and discuss tailoring a solution for your business.

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#2: Loop Returns

Loop Returns offers a global reverse returns management app that lets retailers offer their consumers a range of return options.

The platform’s smart routing helps you save on shipping, satisfy end users, and keep e-commerce operations running smoothly.

Features

• Smart rate-shopping and routing: You can save money with the lowest shipping rates for every return.
• Keep shoppers up to date with transparent order, return, and exchange status updates.
• A comprehensive range of returns options, including exchanges and drop-off returns.
• ‘’Show Now and Later’’ feature that helps you engage your shoppers after the return.

Pricing

Loop Returns has recently removed their $29/month/ plan.

To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their 3 paid plans:

• Essential: $155/month, which adds unlimited destinations, automated return policies, workflows, and carrier rate shopping.
• Advanced: $299/month, which adds Loop’s ‘’Shop Now’’ feature, Instant Exchanges, Bonus Credit, and fraud prevention features.
• Enterprise: Custom pricing, which includes instant returns, and enterprise shipping integrations.

Pros and Cons

✅ Smart rate-shopping and routing.

✅ Seamlessly link with carriers, 3PLs, WMSs, ERPs.

✅ Shop Now functionality to enable customers to check out products when exchanging.

❌ The set-up of the platform can take a while, which is why some retailers have been looking for Loop alternatives.

❌ The pricing model penalises companies for exceeding the returns limit with high charges, according to G2 reviews.

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#3: Narvar

Narvar offers a post-purchase experience solution that lets your consumers receive clear delivery expectations and track their returns.

The platform is a viable alternative to Outvio for retailers looking to reduce their cost of returns with the platform’s smart routing.

Features

• Enable your customers to choose how they want to return, as shoppers can choose from home pick-up, store drop-offs, and other drop-off locations.
• Define reason-based fees for returns, such as ‘’no return shipping fee’’ for an incorrect item.
• Reduce the cost of returns with Narvar’s smart routing of returned inventory.

Pricing

Narvar does not currently disclose its pricing, so you’d have to contact them to receive a quote.

➡️ But we’ve got the numbers: In our in-depth Narvar pricing guide, we found how much the platform really costs after consulting with insiders.

Pros and Cons

✅ Advanced return rules for faster value recovery.

✅ Narvar’s Network data lets you reduce fraudulent returns, which benefits larger retailers.

✅ Returns portal that can be customised to your brand.

❌ Fewer carrier integrations than other alternatives on the market.

❌ It takes 60-90 days for full implementation and integration of the Narvar software, which is why some merchants have been looking for Narvar alternatives.

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#4: ReturnGO

ReturnGO offers a sustainable returns management solution that focuses on enabling merchants to save money from returns while tackling waste.

The returns software is a nice alternative to Outvio for enterprises that want to set up an automated and environmentally friendly return experience.

Features

• Exchanges: Upsell consumers as they are making a return to increase revenue.
• Send out branded order tracking notifications for any shipment to improve customer loyalty.
• Return automations, such as ‘’request approval’’ automation and ‘’mark as done’’.

Pricing

ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.

There are 3 paid plans for retailers:

• Premium: Starts from $121/month for up to 2,000 annual returns and gives you access to variant and product exchanges, and branded email notifications.
• Pro: Starts from $297/month for up to 5,000 annual returns and adds white-labelling options, item validation features, and packaging slips.
• Enterprise: Custom pricing, which adds an order tracking portal and notifications, advanced automations, and multi-store plans.

Pros and Cons

✅ Refunds, gift cards, and store credit return options.

✅ Customisable returns portal that can be set up with up to 5 languages.

✅ Advanced returns automations.

❌ Starting price may not be very small-business-friendly, which is not ideal for smaller businesses looking to switch from Outvio.

❌ Premium and Pro plans support only Shopify, which is why merchants have been looking for alternatives to ReturnGO.

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#5: ReBound

ReBound offers an international returns management solution that helps merchants reduce the cost of returns with the platform’s efficient RMA and reverse logistics management.

The returns platform is ideal for enterprises looking to take care of the entire returns flow for all sources of their returns.

Features

• Omnichannel returns: You would be able to handle the process of the entire returns flow for all sources of returns.
• RMA management: Reduce your cost of returns by up to 5% with ReBound’s efficient returns routing.
• A good range of return options for consumers, such as home collection and drop-off services.
• Advanced analytics into why customers return products you can battle return fraud.

Pricing

ReBound does not currently disclose its pricing, so you will have to contact them to receive a quote.

Pros and Cons

✅ Return tracking with branded push notifications for your consumers.

✅ One-click Shopify integration that adds different return options.

✅ Efficient RMA management to reduce returns costs.

❌ Some end users have lost orders with their service, according to TrustPilot reviews.

❌ Fewer return options for shoppers than other ReBound competitors on the market.

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#6: Aftership

Aftership is a post-purchase experience platform for merchants that helps you set up rule-based returns automations.

The platform is a viable alternative to Outvio for retailers looking for more customisation options on their returns portal.

Features

• Re-capture revenue with product exchanges, fraud prevention (e.g., wardrobing), and offer partial refunds.
• Rule-based returns automations enable merchants to optimise return costs and retain more revenue from shoppers.
• Get access to return eligibility rules, an analytics dashboard, and automated resolutions.

Pricing

Aftership has four monthly plans that are based on how many shipments per year your brand is expecting.

The Essentials plan starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.

To gain access to the tool’s advanced features, you’d have to be on the Pro plan ($49/month) or the Premium plan, which costs $199/month.

Pros and Cons

✅ Rule-based return automations with eligibility criteria.

✅ SME-friendly pricing that starts from as little as $19/month.

✅ Good range of carriers when compared to Outvio.

❌ The analytics and data insights may not be as useful and powerful on lower tiers.

❌ Not as easy to set up and use, which is why some merchants have been looking for alternatives to Aftership.

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#7: Sendcloud

Sendcloud is a returns management and reverse logistics solution that helps merchants automate label creation and streamline their e-commerce returns.

The returns software has a ‘’Free Forever’’ plan that appeals to smaller online stores, making it a viable alternative to Outvio for start-ups.

Features

• Automated reverse logistics workflow: Automate label creation to save time and improve your site’s returns experience.
• Notifications of the status of the return via SMS: Keep your shoppers happy and spend less time answering WISMO emails.
• Generate customs docs automatically for international returns. You will also be able to build trust by offering a localised returns experience.

Pricing

Sendcloud has a free version of its solution that lets you get access to up to 2 shop integrations, 50 shipments per month and API access to the platform.

To access the tool’s better shipping discount rates and get access to more shipments per month, you’d need to be on their Lite plan, which starts from £21/month.

The tool’s Growth (£63/month) and Premium (£125/month) plans offer more shipments per month and cheaper price/label rates if you exceed your monthly limit of returns.

Pros and Cons

✅ Advanced return analytics with data-driven insights.

✅ Real-time return shipment tracking.

✅ Generous freemium plan.

❌ The analytics dashboard is only available in the Premium plan, which costs £125/month.

❌ There are fewer carrier options than other Sendcloud alternatives on the market.

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#8: ShipStation

ShipStation offers a returns management solution that helps enterprises set up a branded returns portal to manage cross-channel returns.

The platform is a good option for large organizations looking to save money with pay-per-use return labels, which is ShipStation’s ‘’bread and butter’’.

Features

• Set up a branded returns portal that allows your consumers to easily return products and request exchanges.
• Send return labels with orders to speed up your returns process and manage returns centrally.
• You can create and process RMAs to reduce administrative tasks and provide visibility to your customers. You can also prevent returns fraud that way.
• The platform also lets you get access to label discounts to protect your returns budget.

Pricing

ShipStation’s pricing is primarily based on shipments per month:

• Starter plan: $9.99/month for 50 shipments/month.
• Growth plan: $29.99/month for 1,000 shipments/month.
• Scale plan: $99.99/month for 7,500 shipments/month.
• High-volume plan: $399.99/month for unlimited shipments/month.

Pros and Cons

✅ Brandend labels and tracking of returns.

✅ SME-friendly pricing with a generous plan for Enterprises with unlimited shipments.

✅ You can send return labels with your orders, which is a good way of dealing with staging in e-commerce.

❌ Carrier rates are not as good as other ShipStation alternatives on the market.

❌ Does not support FedEx, according to G2 reviews.

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Next Steps: Offset Costs & Battle Return Fraud With ZigZag Global

Each returns management platform that we went through has its strengths weaknesses.

We discussed the 8 best competitors of Outvio for returns management that can help you optimise your returns process by offsetting your cost of returns and offering more return options for your consumers.

Built for retailers who operate locally and internationally, ZigZag offers an all-in-one returns management platform that can take over any company’s post-purchase experience.

If you’re looking for a returns software that offers:

• A customisable returns portal that can be customised for your shoppers.
• Wide range of return options, such as paid returns, return to store credit, and return to gift card.
• Access to detailed analytics and reports on what drives consumers to return products.

Then you can book a demo to learn more about ZigZag Global.

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