ZigZag Triumphs at the eCommerce Awards 2024

ZigZag, the leading returns management solution, is proud to announce its victory at the prestigious eCommerce Awards 2024. ZigZag, has once again been recognised for its excellence in driving innovation and enhancing customer experiences in the world of reverse logistics – claiming the best eCommerce Support Business Award.

The event, which took place on 18th September 2024, followed a packed exhibition at the eCommerce Expo, where ZigZag had the opportunity to showcase its cutting-edge solutions and connect with leading retailers and eCommerce professionals.

The eCommerce Awards, one of the industry's most highly anticipated events, celebrates the best in online retail. ZigZag's win highlights the company's relentless dedication to transforming the returns process into a seamless and customer-centric experience, a crucial component in today's rapidly evolving eCommerce landscape.

The win makes it back-to-back successes for ZigZag at the eCommerce Awards, after winning the same award in 2023. The Returns Reporting Hub was the star of the show last year but for 2024, a number of initiatives shared the spotlight.

New Look paid returns and in-store kiosks

New Look took the decision to move to paid returns for online sales, but they needed a solution that did it seamlessly. ZigZag’s market leading payment gateway allows consumers to pay anyway they want, including Apple and Google pay, through multiple different currencies.

The retailer also wanted to be able to offer a free solution for customers to buy online but return in-store, without creating long queues of frustrated customers at returns check-in desks – so ZigZag’s Technology and Product Teams worked closely with New Look to quickly roll out return kiosks across a selection of their stores over the last 18 months.

ZigZag & DHL onboard hundreds of retailers in just 8 weeks

DHL eCommerce UK wanted its merchants to experience the same sleek and extensive returns journey as they enjoyed utilising DHL’s unrivalled outbound service.

By combining ZigZag’s software expertise with DHL Ecommerce UK's extensive network, this collaboration enhanced the returns experience for all stakeholders by presenting a fully merchant branded experience alongside fast and efficient reverse logistics services.

Portless empowers retailers to manage returns cost-effectively

ZigZag partnered with Portless, a cutting-edge supply chain company specialising in fulfilling DTC orders directly from China and Vietnam with a domestic experience.

Instead of the costly process of sending returned items back to their origin, retailers can now use ZigZag’s solution to quickly provide returns shipping and warehouse handling within the destination countries, ready for in-country disposition, marketplace resale, donation to charities or consolidation before sending products back to their origin.

Recognition for Driving Returns Innovation

Winning at the eCommerce Awards 2024 is a significant milestone for ZigZag, and it reflects our commitment to leading the charge in returns innovation. The recognition comes at a time when returns are becoming an increasingly critical part of the online shopping journey, and our platform continues to deliver value by enabling retailers to offer faster, smarter, and more eco-friendly returns solutions.

Lee Barwin, Chief Marketing Officer of ZigZag Global, expressed his gratitude for the award, stating:

"We are absolutely thrilled to be recognised at the eCommerce Awards 2024. This win is a testament to the hard work of our entire team and the trust that retailers place in our solution. It was fantastic to be back at the eCommerce Expo, connecting with retailers in person, and showcasing how ZigZag is leading the way in returns management. We look forward to continuing our mission of simplifying returns for retailers and improving the overall eCommerce experience."

A Standout Show at eCommerce Expo 2024

Held in conjunction with the eCommerce Expo 2024, the awards ceremony followed the first day of insightful discussions, innovative product showcases, and unparalleled networking opportunities. ZigZag was delighted to have a prominent presence at the Expo, where we engaged with retailers from all over the world and demonstrated how our advanced returns management platform empowers businesses to streamline their returns processes, improve customer loyalty, and drive sustainability through smarter reverse logistics.

The Expo has so far provided a unique opportunity for ZigZag to connect with eCommerce leaders and retailers eager to enhance their operations. Our team showcased how our solution not only reduces operational costs but also contributes to environmental sustainability by minimising waste and carbon emissions through efficient returns processing.

We are looking forward to welcoming more retailers to our stand, G34, today alongside our strategic partners Shipup. The post-purchase technology specialists have an impressive track record of turning one-time shoppers into loyal customers through streamlined customer support, smart delivery updates, product recommendations, and more.

Looking Ahead

ZigZag's success at the eCommerce Awards 2024 marks an exciting chapter for the company as it continues to expand and innovate within the industry. With a focus on driving efficiency, reducing environmental impact, and enhancing customer satisfaction, ZigZag is set to remain at the forefront of returns management solutions.

The entire team at ZigZag would like to thank the organisers of the eCommerce Awards and Expo 2024, as well as the retailers, partners, and industry professionals who visited our stand so far and supported our mission. We look forward to building on this momentum and continuing to set new standards in eCommerce returns.

For more information about ZigZag and our award-winning returns management solution, please visit www.zigzag.global.

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