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Copyright © 2023 ZigZag Global. All Rights Reserved.
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Live Exchanges
Our Solution
Live Exchanges
Return and
Exchange Options
After selecting which items to return and the reason for doing so, customers are presented with either the option to get a refund or explore the exchange options. ZigZag’s Live Exchanges feature enables customers to request a new item in exchange for the return of the original.
Dynamic Product Display
The configurations provide flexibility for eligible exchange products while ensuring secure business operations.
• Exchange items can be restricted to the same product category and price as return items, enabling customers to shop for variants or other products.
• The ZigZag Returns Portal pulls products from Exchange Stock Data by parent SKU or category (if SKU is empty), matching currency, price, and warehouse code for a smooth experience.
• Separating live and exchange catalogues lets retailers manage processes more precisely based on logistics and available stock.
Don’t want certain products available for exchange? No problem - Live Exchanges can be limited on an order level for each item.
Orders with Automated Feedback
A confirmation screen is then shown, clearly detailing the original item and the newly selected exchange item. The exchanged product information is fed back to the retailer advising them to create a new outbound order.
Branded
Experience
The entire process is branded with the retailer's logo and colour palette to provide a seamless experience for the customer.
Effortless
Integration
From the retailers perspective, it’s very simple to set up and we will be with you every step of the way.
ZigZag’s Live Exchanges innovation is available for integration via API or flat data files on our sFTP. The Exchange advice is deliverable to the retailer via webhooks shortly after the customer's request. In other words, ZigZag will dial in your system for automated and efficient business operations.
Key Features
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Game Changing
Speak to one of our returns innovation experts today to explore how the Return to Store returns option can improve customer satisfaction and drive footfall to your stores.
Yes! We can add this as bespoke functionality depending on the required customer journey and the number of retail stores that need to be supported.
Yes! We can add this as bespoke functionality depending on the required customer journey and the number of retail stores that need to be supported.
Yes! We can add this as bespoke functionality depending on the required customer journey and the number of retail stores that need to be supported.
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ZigZag Global
Winchester House,
19 Bedford Row,
London, WC1R 4EB
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