ZigZag Returns & Exchanges for Your Shopify Store

Retain customers and revenue with
returns automation

Award-winning
Returns Management

Add Award-winning Returns
Management to your Shopify store with

One Click

Streamlined
Returns

Returns costs reduced thanks to our
consolidating and efficiently routing
returns

57%

Reduce costs with
paid returns

of retailers offering paid returns see
little or zero negative impact on sales

An extensive carrier
service network at
competitive rates

We've done the negotiating so you don't have to. ZigZag has a great selection of ready-to-use carrier services and an option to upload your own labels for the returns.

Save the sale

Enhance customer satisfaction with seamless exchanges or a refund to store credit. Give customers the flexibility to choose alternative products or receive fast refunds via gift cards with added incentives.

Empower your
business with the
returns expert

We have ten years of experience reducing the return costs for retailers across the global and Shopify merchants, of all shapes and sizes, will get that unrivalled reverse logistics expertise through ZigZag's Returns & Exchanges app.

A quick and easy set-up

There’s no fuss or waiting around.

Retailers can get set up in just a few quick and easy steps. With ZigZag Returns & Exchanges for Shopify, its just as hassle-free setting up your returns process as it is for your customers sending them back.

Retailers can customise the Returns Portal to fit its own brand identity, take advantage of the new features that retain revenue and delight customers, and utilise ZigZag’s responsive and helpful support team.

Retain
Revenue

“It’s too big” “It’s too small”.

Sizing issues are the most common reason a customer makes a return.

So, why not offer your customers the option to exchange their products for in-stock alternatives with ZigZag’s easy-to-use Live Exchanges functionality? Many customers don’t want to make the return, they just want the right product. So, offer them flexibility.

Or offer them a faster refund via store credit, to get them back shopping again. You can even set expiry dates and include incentives such as instant issuing or increased value.

Set business rules and return windows according to your customers’ behaviour and your operations.

Begin your free
trial period!

Cut the Costs
of Returns

It doesn’t matter if you’re a start-up business with a few thousand returns per year, or a global retail giant, many of the challenges you face are the same.

ZigZag is proud to support you no matter where you are on your journey. Our Shopify store is loved by start-ups and enterprise clients all over the world.

With our click-to-run solution now available on the Shopify app store and our enterprise integration, ZigZag will be here every step of the way to help you cut costs and generate loyal customers.

Our Happy Customers

“Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.”
“The app is highly functional, and I was very impressed with the excellent support team. Their assistance was prompt and helpful, making the experience even better.”
“The app is great, easy to use for me and my customers and the customer service is quick and helpful!”
Get the ZigZag app

on Shopify

Check out the app on a free trial period ad see why retailers rate it at an impressive 4.7 stars.

You can also get in touch with us if you are looking for other integration options or paid returns.

Get started today!

FAQ's

Why choose ZigZag Returns & Exchanges app for my Shopify store?

Retailers of any size can take advantage of the smarter returns with ZigZag.

Our Shopify clients remain at the forefront of all platform changes. Unlike many of our competitors, we support all eCommerce platforms, so we probably don’t shout about our Shopify integration enough. But rest assured, we have plenty of Shopify brands that trust and champion our platform.

How easy is it to install and work with the ZigZag app?

It’s so hassle-free to get set up that you can be connected in the single click of a mouse. ZigZag can get you quickly set up directly through your Shopify account without the need to bring in your developers. Our pre-built cartridge connects you seamlessly to the Shopify app.

Do you offer Live Exchanges through the ZigZag Shopify app?

Yes. We have a number of ways to get Live Exchanges up and running through your Shopify account. Get in touch with your Account Manager or through our website to find out more.

Book a live demo

ZigZag Returns Portal

Speak to us

about the market
leading returns portal

Book a live demo

ZigZag Returns Portal

1.
Book a chat with
our expert Jason
2.
See for yourself the
power of our portal
3.
Partnering together to
create tailored solution