As ecommerce thrives, a silent crisis of serial returns is eroding retail profit margins like never before. Beyond financial losses, online returns create both operational and sustainability challenges for retailers. Through detailed insights, this Annual Returns Benchmark Report 2024

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quantifies the magnitude of this problem and provides critical insights into how to approach the issue as consumer expectations soar. It provides those operating in retail (and related services) with actionable strategies to better manage the rising tide of returns to help protect profitability while strengthening customer relationships.

The future of returns is rapidly evolving, driven by shifting consumer behaviours, retailer reactions, technology, and the need for more sustainable practices. As online shopping continues to grow, retailers must adopt flexible, strategic approaches to returns management, focusing on profitability, efficiency, and sustainability.