Navigating a new path for returns on the Future Focus Podcast

As part of the UK at Expo Podcast Series, our Co-Founder & CEO Al Gerrie was invited to speak on Future Focus. ZigZag is also representing the UK at the Expo2020 Dubai event which is showcasing the best of the UK’s creativity, innovation and culture.

The discussion was guided by Chloë Thomas, a well-respected retail expert and enthusiastic podcast host, with Al providing insight into the world of reverse logistics and the wider retail market.

After spending years working with retailers and hearing the groans of warehouse managers inundated by returns, Al realised returns were becoming a growing headache that needed a solution. Six years on and returns are well and truly in the spotlight. ZigZag’s award-winning platform is now the trusted SaaS partner for some of the world’s biggest retail brands, making Al the perfect person to talk to about returns and the wider eCommerce ecosystem.

You can finish listening to the podcast twice over in your lunch break, so tune in if you want to find out more about:

• • –  What’s most important to customers when making a return
  • –  The new trends emerging since lockdown
  • –  How retailers are using returns data to better shape decisions
  • –  How to make the returns process easier for your customers
  • –  Simple ways you can improve your sustainability credentials

  

  Have a listen to the podcast here:

     –  Spotify here >>

     –  Apple here >>

     –  Soundcloud here >>

     –  Amazon Podcasts here >>