Al Gerrie will be speaking at The World Mail & Express Americas Conference

ZigZag’s Co-Founder and CEO, Al Gerrie, will be speaking tomorrow at The World Mail & Express Americas Conference.

As more and more shoppers flock from the shops to their laptops, customer experience is taking centre stage with the returns process playing a major role in delivering CX and standing out from competitors. ZigZag’s Al Gerrie will explore how to optimise the post-purchase experience. As an expert within this field, Al will walk the audience through how to reduce the cost, friction and waste associated with the returns process.

The Americas’ most senior post & parcel event kicked off on Sunday 16th February evening with a drinks reception at The InterContinental, Miami. The content kicks off today with discussions on the perspectives from the big postal services including 4-72 La Red Postal de Colombia, Canada Post, and Emirates Post. The day will also feature topics on how to navigate cross-border and customs obstacles, the alternative last mile, and a Startup Pitch session featuring Shiptory, BoxC, and The Perfect Shipping. 

The room will be packed with nearly 300 of the industry’s most influential professionals, representing companies such as Amazon, UPS, FedEx, ebay, USPS, DHL, and RR Donnelley. Day 2 of the conference will feature sessions on how to globally grow in challenging and diverse landscapes and how to transform through automation. 

If you are in Miami for the conference and make sure you don’t miss Al’s discussion on Tuesday 18th February at 2:45pm. Additionally, feel free to drop us an email if you are interested in discussing how to transform your returns experience with Al after his talk.