ZigZag Global at RWB

Gold sponsors ZigZag will speak at this week’s Retail Without Borders

ZigZag Global will be both speaking and exhibiting at Europe’s largest online marketplace conference tomorrow, Retail Without Borders, taking place at the QEII Centre in London.

As more and more flock from the shops to their laptops, customer experience is taking centre stage with the returns process playing a major role in delivering CX and standing out from competitors. Returns rates in the UK can be over 50% for some retailers, rising to 70% in markets such as Germany for women’s fashion retailers. With the rise of next-day and even same-day delivery, consumers expect the same fast, convenient, and often free returns process for their returns too.

With all this in mind, ZigZag’s Co-Founder and CEO, Al Gerrie, will explore how to get the most out of your post-purchase experience. As an expert within this field, Al will walk the audience through how to reduce the cost, friction and waste associated with returns, building customer loyalty and satisfaction in the process. Al will also lead a workshop discussion on how the logistics industry is innovating to keep up with the increasing delivery demands, volumes, and complexities of today’s digital consumers on Thursday afternoon.

The good times don’t stop there. ZigZag’s Managing Director, Patrick Eve, will feature on Friday morning’s panel titled “From Buying More, to Consuming Less – How Can Retail Address the Paradox?”. ZigZag will be joined by ProYOUth Nutrition, Thrift+, TheFoodMarket.com, BARJIS, and Gemserv to discuss how the ways in which the retail industry can become more sustainable through sourcing ethically, promoting a more circular economy, recycling, and utilising more energy-efficient supply chains.

If you are planning on attending the event on 27th or 28th February, come and check out our stand and get a demo of our award-winning returns solution!