Knowledge Hub

Insights into the world of returns

What is Wardrobing and How Can You Stop It?

What is Wardrobing and How Can You Stop It?

From bracketing, to wardrobing and staging, find out how to prevent returns abuse and fraud

ASOS Bans Serial Returners: What It Means for Consumers, Retailers, and the Future of Online Shopping

ASOS Bans Serial Returners: What It Means for Consumers, Retailers, and the Future of Online Shopping

BBC Radio 4 interviews returns expert Al Gerrie

The 10 Best Loop Returns Alternatives & Competitors In 2025

The 10 Best Loop Returns Alternatives & Competitors In 2025

If you’re a merchant looking for Loop Returns alternatives to streamline your returns process this buyer guide is for you.

The 7 Best Happy Returns Alternatives & Competitors In 2025

The 7 Best Happy Returns Alternatives & Competitors In 2025

Are you looking for Happy Returns alternatives to automate and optimise your returns process to offset costs?

DHL eCommerce UK expands partnership with ZigZag to offer international returns

DHL eCommerce UK expands partnership with ZigZag to offer international returns

DHL eCommerce UK has announced that it is expanding its partnership with ZigZag, the returns management specialist, to offer an international returns solution for shoppers.

The Cost of Online Returns to UK retailers

The Cost of Online Returns to UK retailers

Watch ZigZag's Al Gerrie & Retail Economics' Richard Lim explore the true cost of returns at DELIVER Europe 2025

When should you start preparing your returns for peak?

When should you start preparing your returns for peak?

Returns Ready Day is 30th June - calendar deadline date pinpointed for retailers to ensure optimised peak performance