ZigZag News


Discover the Five Personas of eCommerce Returners in time for peak season

As consumers discovered more ways to shop online over the last 18 months, eCommerce exploded by around 50%, taking return volumes to […]

A hat-trick of nominations for ZigZag at the eCommerce Awards 2021

ZigZag Global is delighted to announce that we have received a hat-trick of nominations for the eCommerce Awards 2021. It […]

Consumer returns preferences: Great carrier options can really carry a returns policy

The pandemic and the resulting eCommerce boom highlighted a myriad of shortcomings in the online shopping experience. Covid-19 travel restrictions […]

Communication is key – The importance of great customer service in the returns process

The sale is not lost on a return, nor is it the end of a retailer’s relationship with a customer. […]

The Luxury Retail Sector: Trends in eCommerce and Returns

The UK’s so-called “Freedom Day” is fast approaching on 19th July, a date whereby all restrictions left over from April’s […]

Solving a 9-million-tonnes-a-year problem.

Give Back Box partners with ZigZag Global to redirect landfill-bound clothes to charity ZigZag Global, the global platform that gives […]

ZigZag’s Al Gerrie explores the world of returns for BBC Radio 4

As if you needed any more evidence that returns are growing in importance, ever present at the top of the […]

Al Gerrie explores the six year success story of ZigZag on Tech Salescraft

Our Co-Founder and CEO Al Gerrie joined James Hounslow, CEO of North Starr, for an episode of Tech Salescraft to […]

Why retailers should be prepared for a rise in returns 

The new age of eCommerce has arrived. Consumers, forced to shop online through necessity throughout much of 2020 and 2021, have […]

Join ZigZag Global at Deliver 2021

Going out with a virtual bang. Okay so virtual events will still take place after 21st June, but with the […]