ZigZag News


Cyber Monday may have passed but peak returns are just kicking off

There truly will be no rest for the wicked this peak. Whilst most retailers will not be complaining about the […]

Passing the Mic: Introducing ZigZag’s CTO Jon Eastwood

We took five minutes with our new CTO for a ZigZag Chinwag In exciting news for ZigZag Global, we have […]

ZigZag Global interviewed by BBC Radio One Breakfast

With driver shortages rivalling Netflix’s Squid Games for the country’s biggest talking points, BBC Radio One Breakfast wanted to hear […]

ZigZag Global discuss the driver shortage and its impact on returns on LBC News

Those fortunate enough to still be working from home or fit and close enough to bike to the office it […]

ZigZag Global claims its third successive accolade at the Commerce Awards 2021

Like Usain Bolt doing the Men’s 100m at the Olympics, Steffi Graf at Wimbledon, and Emmanuel Lubezki at the Oscars, […]

Discover the Five Personas of eCommerce Returners in time for peak season

As consumers discovered more ways to shop online over the last 18 months, eCommerce exploded by around 50%, taking return volumes to […]

A hat-trick of nominations for ZigZag at the eCommerce Awards 2021

ZigZag Global is delighted to announce that we have received a hat-trick of nominations for the eCommerce Awards 2021. It […]

Consumer returns preferences: Great carrier options can really carry a returns policy

The pandemic and the resulting eCommerce boom highlighted a myriad of shortcomings in the online shopping experience. Covid-19 travel restrictions […]

Communication is key – The importance of great customer service in the returns process

The sale is not lost on a return, nor is it the end of a retailer’s relationship with a customer. […]

The Luxury Retail Sector: Trends in eCommerce and Returns

The UK’s so-called “Freedom Day” is fast approaching on 19th July, a date whereby all restrictions left over from April’s […]