ZigZag Global is a B2B software platform that helps retailers manage and resell returned stock in local markets. ZigZag provides a retailer branded returns portal that links from the returns page on your website that allows your customers to return an item. Our software makes intelligent decisions to decide where is best to send the return to a ZigZag warehouse so we can consolidate, resell or refulfil to another customer. By using the ZigZag returns platform, retailers can save money on returns, customers can get faster refunds and stock will be back in the supply chain and available for sale more quickly.
Integrate ZigZag with your eCommerce store
ZigZag will provide you with an online portal, branded with your logo for mobile, tablet and desktop. This can be integrated with your website in minutes by using an iFrame or URL redirect.
The customer can use this portal to submit a request for items to be returned. The customer then enters the order number and their postcode or zip code for verification. The portal can also be accessed from a QR code on a dispatch note or from a link in an order confirmation email.
The customer will be taken to a generic site hosted by ZigZag which can be also branded (e.g. yourbrand.zigzag.global/returns)
Your customers submit their returns
The customer is then shown their shopping basket and they can select the item(s) they wish to return and select the reason for return from a customised list – we support over 25 languages.
The customer can then be offered a list of courier options depending on the options that you wish to make available to the customer. This might include:
- Free or paid options for the customer
- Express & standard delivery options for the customer
- Pick up options from the customer’s home or place of work
- PUDO locations where the customer can drop off items to be returned
- The ability to print off a label to stick on the package and post to a local address
Track, manage and resell your stock
Returns are fully tracked or part tracked wherever possible, and the ZigZag returns platform will give visibility on what’s coming back and how much it will cost before it has even left the customer.
Once the item has been returned by the customer, ZigZag can open and inspect the goods to check they are as described. We can redirect the return to the place where it has the highest propensity to sell or send back via the most cost-effective route.
Or if you’d like, we can list your returned stock on over 20 global marketplaces in many different languages until sold, on a revenue share basis. Once the item sells, you will be credited for the sale, turning your returns into cash without you having to lift a finger.