ZigZag becomes a Certified Partner on SaleForce Commerce Cloud

SalesForce Commerce Cloud, formerly known as Demandware, is one of the world’s leading eCommerce platforms used by many of the largest brands and retailers globally and is widely recognised as best in class in terms of its certified partner network. 

The ZigZag Returns Management Platform connects brands and retailers via a single integration to a network of over 100 carriers and more than 220 warehouses, worldwide. The ZigZag platform delivers award-winning customer experience for processing returns and faster refunds, whilst offering customers returns via collection from home, lockers, drop-off locations and postal services across the globe. ZigZag is also the world leader in paperless returns and offers a network of over 320,000 drop-off locations in 130 countries. 

ZigZag is helping retailers such as Topshop and Selfridges to significantly cut the cost of returns labels, get goods back on the shelf quicker and refund its customers quicker. ZigZag’s clients have benefited from as much as a 40% reduction in enquiries into customer services as a result. 

Via ZigZag’s certified SalesForce Commerce Cloud cartridge, brands and retailers can integrate quickly and easily with the ZigZag Returns Management Platform in less than an hour. The ZigZag account management team are on hand to guide you through this process step by step.