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Live Exchanges
Seamless integration
Our Solution
Live Exchanges
Return and
Exchange Options
After selecting which items to return and the reason for doing so, customers are presented with either the option to get a refund or explore the exchange options. ZigZag’s Live Exchanges feature enables customers to request a new item in exchange for the return of the original.
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Dynamic Product Display
Retailers can set which products from its live catalogue of inventory are displayed based on why the product is being returned. Based on the live stock data provided by the retailer, different sizes, colours or designs will show as available alternative products to be selected for exchange.
Orders with
Automated Feedback
A confirmation screen is then shown, clearly detailing the original item and the newly selected exchange item. The exchanged product information is fed back to the retailer advising them to create a new outbound order.
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Branded
Experience
The entire process is branded with the retailer's logo and colour palette to provide a seamless experience for the customer.
Effortless
Integration
From the retailers perspective, it’s very simple to set up and we will be with you every step of the way.
ZigZag supports various integration methods for data transfer with the retailer's existing systems, including flat files, APIs, and webhooks. Additionally, major platforms like PeopleVox are available for quick and efficient implementation. Exchanges can be sent out on the first scan for VIP customers or after the warehouse has received them for other customers.
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Shopify Retailer
Automate and simplify your returns, exchanges, refunds and labels to retain customers and revenue
Game Changing
Speak to one of our returns innovation experts today to explore how the Live Exchanges returns option can improve customer satisfaction and drive footfall to your stores.
It really depends on the retailer. It can vary from how loyal your customers generally are to the accuracy of your sizing guides on your website. Our ZigZag retailers have reported saving 24% of their sales after introducing exchange as an option for customers.
The number of options available allows the item catalogue to be tailored. The configurations include factors such as product category and pricing.
Yes! Our latest enhancements will make it even easier for Shopify users to go-live with our Live Exchanges innovation. After consulting with our team of experts and a quick set up process through your Shopify account, your customers will have access to the very latest innovations accelerating the world of returns. Get in touch with your Account Manager to find out more.
The Live Exchanges feature offers your customers alternative sizes to exchange one item for another using live stock levels. It requires some custom development so ZigZag would recommend exchanges as phase 2 of your implementation.
Defining the warehouse of available stock to match the original order is an efficient way to reduce logistical risks and challenges when offering live exchanges. During the implementation process, experts from ZigZag will assist in building the best flow according to business operations in place.
Sending the new item or any related communication regarding the process is entirely under the retailer's control. Various event triggers are available to support the exchange, providing visibility and comfort through automation for improved efficiency.
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ZigZag Wereldwijd
Winchester House,
19 Bedford Row,
London, WC1R 4EB
Verenigd Koningrijk
Kaart
