71% of consumers would prefer to pay a flat fee of £2.50 for their returns than see the price of goods go up (YouGov & ZigZag, 2024)

ZigZag Founder & CEO Al Gerrie was invited by BBC Radio 4 to weigh in on the paid returns debate that remains a hot topic in the industry.

It was interesting also hearing from Abigail & why consumers might be reluctant to pay for returns, with sizing a key area retailers could do better in!

You can find out more about how to introduce paid returns here >>

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